Volunteer and Training Manager

Kendal, England, United Kingdom

5/15/2025

Location: Based at South Lakes Citizens Advice but covering the Barrow, Kendal and Ulverston footprint

This post is an opportunity to work with the Chief Officer and Quality Manager, to develop and expand our vital community advice service to ensure we can respond to the challenges we are facing in a way that will increase our future sustainability.

You Will Be Responsible And Accountable For

• The day-to-day recruitment of volunteer delivery of training to volunteers and staff
• Ensuring we provide an integrated advice service across multiple channels
• The development of our advice services to enable us to achieve the aims and objectives of our Business and Development Plans
• The training and supervision of newly appointed advice volunteers to ensure training is completed and the volunteer meets national advice competence
  
  

You Will Have Experience Of

• working with volunteers ensuring quality standards are met, monitoring services against contract requirements and targets across various funding streams
• Recruitment, training and monitoring of volunteers working in the Citizens Advice service and/or Advice sector
• We welcome applications from experienced social welfare caseworkers and/or Advice Supervisors, others who have worked in the advice sector.
• We will provide comprehensive training and support as well as continuous professional training.
  
  

You Will Have

• Excellent communication skills
• A flexible approach
• Interested in problem solving
• Experience of working and enjoy working as part of a lively, busy team
• The ability to work both independently and as part of a team to manage a busy workload
• The ability to manage and motivate volunteers and assisting their development
• The ability to ensure best use of IT systems/packages in the provision of advice service
  
  

How To Apply

To apply or for more information please download a job pack here or request a pack by email to [email protected]

We welcome enquiries about the role. We will be running a Google meeting on Friday 23rd May at 11am for those who would like to hear more about the role and the work of Citizens Advice. If you would like to attend, chat about the post or have any queries, please email: [email protected] for a link.