Vulnerable Customer Specialist

Join Wescot Credit Services, as a Vulnerable Customer Specialist!

This is an exciting opportunity to become a valued member of the LBG Banking Team, Starting 12^th May 2025. Our office is just a short walk from Glasgow Central Station.

• Salary: From £26,965.54 (for a 40-hour week)  
• Bonus: Earn up to £2,000 annually!
• Shifts: We are open Monday to Friday 8am - 8pm and Saturdays 8am - 5pm, you will work on a rotational shift pattern within those hours and work 2 in 6 Saturdays, but don’t worry we’ll give you a day off during the week prior to your Saturday shift. 
• Training: 5 weeks with a dedicated L&D Trainer supporting you.

If you’re passionate about making a difference, helping people, and working in a supportive environment, we want to hear from you!  

As a Vulnerable Customer Specialist, you will;

• Be our customers’ first point of contact, providing 5-star customer service at all times. You’ll know when to be empathetic, when to build rapport and most importantly, when to do what’s right for them.
• Handle inbound and outbound calls, you’ll spot patterns and identify potentially vulnerable customers.
• Use your empathy and resilience skills to talk about financial challenges and be able to navigate to a positive outcome with care. 
• Tailor affordable repayment plans to help our customers on the road to financial recovery.

What’s in It for You?

We want to make sure you feel valued and supported every step of the way: 

• 31 days of holiday (including bank holidays)
• Exclusive discounts and cash back at hundreds of high-street stores.
• Optional private healthcare plan (BUPA)
• Lots of great monthly incentives where you can win a range of prizes and rewards!
• Hybrid working opportunities once you’re settled in.
• Ongoing career support from our friendly in-house team.

Who Are We?

Wescot Credit Services, part of the global Encore Capital Group, we are a Contact Centre working with several large UK banks, as well as Credit Card Providers, Energy, Telecoms and others to help recover debts owed to them by their customers.

We're on a mission to help people turn their financial lives around. We’re proud to be a Great Place to Work-Certified company, and we believe in creating an inclusive, diverse, and supportive environment for everyone.

Want to see what it’s like? Hear from our awesome colleagues here: Watch this video! (https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf)

Ready to Apply?

Apply now and take the first step toward a meaningful, rewarding career with Wescot!

**At Wescot we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.**