Warranty and Administrative Assistant

Norfolk Truck & Van, Norwich Depot, NR7 8TL

Full-time | Permanent | Monday to Friday, 08:00–16:30 (no weekends)

We’re looking for a Warranty & Admin Assistant to join the team at our Norwich depot.

It’s a vital role that keeps everything ticking behind the scenes – from warranty claims and payments to day-to-day depot admin. You’ll be the person who spots the details others miss, keeps the paperwork in order, and helps the service team stay one step ahead.

If you like a bit of structure, enjoy problem-solving, and want to work somewhere where people have your back – we’d love to hear from you.

• Submitting warranty and repair & maintenance claims (HGV & LCV)
• Following up on queries and rejections
• Verifying payments and keeping accurate records
• Running regular reports and supporting depot admin
• Communicating with customers and suppliers
• Helping the team with inboxes and general office support

• Strong attention to detail – we deal with multiple manufacturers
• Someone reliable, organised, and easy to work with
• Calm under pressure, and professional when speaking to customers or suppliers
• Admin or customer service experience is useful, but full training is provided

• Full-time, permanent role – Monday to Friday, no weekends
• 23 days’ holiday plus Bank Holidays
• Competitive pay, depending on experience
• Ongoing training and development
• A friendly, down-to-earth team that works hard and looks out for each other

Click Apply to get started – we’re reviewing applications as they come in.