Welfare Officer

Welfare Advisor to Students within Higher Education

Hybrid working 3 days on campus + 2 days working from home.

Monday – Friday 9-5.30pm & 9.30pm-6pm

London, Fulltime & Permanent Role

Do you have experience of supporting and guiding students in need of advice, information or help? Are you calm, collected and reassuring when faced with a crisis? If so, we have the perfect opportunity for you!

About our role: As Student Welfare Advisor you will have the knowledge & ability to provide advice, guidance and information on personal, predominantly welfare and disability related issues to students at each stage of the learner pathway.

Our role will also involve providing advice, guidance and information to Faculty and Business Support teams on supporting students to overcome personal barriers to learning, working closely our partner Universities to provide a structured system of support in line with our processes and policies.

Our role is Monday to Friday business hours

Here’s a flavour of what’s involved: (click through to read the JD)

Responsible for the delivery of provision of student welfare services, including

one-to-one appointments, workshops and events, accommodation advice and support, funding/financial advice and student health advice (all advice to be within specified policies), learning support and disability support.

To assist the safeguarding team by completing risk assessments and delivering training to staff

Ensure the provision of professional services (externally where necessary) to ensure students have access to appropriate support. This may include counselling, learning and disability support for example, ensure students are effectively signposted to external agencies when appropriate.

Assessing and making Safeguarding referrals and providing appropriate support

and assistance providing an emergency service for students in immediate.

distress.

Bring your experience:

Ability to be a credible source of guidance & support to academic &

professional services colleagues on student issues that may evoke.

concern and risk & duty of care e.g. mental health, urgent incidents,

fitness to study, sexual violence, forced marriage, safeguarding Essential.

You will have a proven track record of developing and/or implementing inclusive.

policy and practice in an organisational context. Desirable

Experience in working in Higher Education Desirable

Developing & embedding good practice into service delivery Essential

Up to date knowledge and experience of inclusion, disability and diversity legislation and frameworks Desirable

A little more about QA: Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.

We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.

Equal Opportunities

At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.

We look forward to hearing from you!

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