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Workday AMS Lead - HCM
Location: UK (Remote)
Contract Length: 6 months initially
Day Rate: Up to £500 per day (Outside IR35)
Start Date: ASAP
Overview
We are working with a key client in the post-implementation phase of a large-scale Workday transformation. As they transition into a steady-state model, they are looking to engage an experienced Workday AMS Lead to take ownership of support and optimisation across the whole HCM suite.
This role will be central to ensuring the ongoing success of the Workday platform, driving improvements, managing incidents, and acting as a key point of contact across both business and technical stakeholders.
Key Responsibilities
- Lead ongoing support and enhancements across Workday HCM
- Act as the primary AMS contact for Workday-related queries and incident management
- Collaborate with internal teams and external vendors to resolve issues and deliver configuration changes
- Analyse and implement continuous improvements to optimise the system post go-live
- Manage ticketing queues and ensure SLAs are met
- Support user adoption, training, and change management efforts
- Maintain clear documentation and ensure compliance with internal governance standards
Key Skills & Experience
- Proven experience leading Workday AMS or post-implementation support
- Strong functional knowledge of Workday HCM
- Solid understanding of support processes, ticketing tools, and service management best practices
- Comfortable working with both technical and non-technical stakeholders
- Proactive, solution-focused mindset with strong communication skills
- Ability to thrive in a fast-paced, evolving programme environment
Additional Information
You must be based in the UK to be considered.
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