Workplace Manager
Location
London, England, United Kingdom
Posted At
4/1/2025
Advertise with us by contacting: [email protected]
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Description
ONS operates a flexible hybrid working model across the UK, with colleagues linked to one of our contractual locations in Newport, Titchfield (Fareham), Manchester, Edinburgh, London or Darlington and working between office and remote throughout the week. Due to the requirements of the role, the post holder will be expected to attend 2MS for a minimum of 3 days a week (or 60% pro rata). Occasional travel to other locations will be required.
As part of the hybrid working arrangement there is a 40% minimum office attendance requirement. Attendance is typically at your contractual office, with occasional travel to alternative locations. The induction process for the role will be conducted in person.
Job Summary
Are you ready to take on a dynamic new challenge?
This exciting role offers the opportunity to join the Office for National Statistics (ONS) Property Services Division, where you’ll play a pivotal part in managing a great place to work; delivering safe, secure, and high-quality workspaces that support hybrid working for the UK Statistics Authority (UKSA).
ONS Property Services provides Facilities and Workplace support in offices across the UK with a Headquarter in Newport, Wales.
Bring your expertise, energy and passion to this key role where no two days are the same and lead in shaping exceptional workplace experiences for UKSA colleagues.
Job Description
Based in London at 2 Marsham Street in Westminster, you’ll take charge of delivering exceptional facilities, workplace, and concierge services to 300 UKSA colleagues across 1200m2 of office space (OSR and ONS). Acting as the ONS Intelligent Client, you’ll build strong relationships with the landlord (Government Property Agency - GPA) and their facilities management (FM) provider, ensuring they meet their lease commitments and deliver outstanding workplace support to UKSA colleagues.
Initially reporting to the Head of Facilities and Estates, who overseas operations across all 7 ONS locations around the UK, you will be a key member of the Property Services team that is part of the People and Business Services Division.
The UKSA operates a required office attendance of 40% but due to the requirements of the role, the post holder will be expected to attend 2MS for a minimum of 3 days a week (or 60% pro rata). Occasional travel to other locations will be required.
Responsibilities:
Based in London at 2 Marsham Street in Westminster, you’ll take charge of delivering exceptional facilities, workplace, and concierge services to 300 UKSA colleagues across 1200m2 of office space (OSR and ONS). Acting as the ONS Intelligent Client, you’ll build strong relationships with the landlord (Government Property Agency - GPA) and their facilities management (FM) provider, ensuring they meet their lease commitments and deliver outstanding workplace support to UKSA colleagues.
Initially reporting to the Head of Facilities and Estates, who overseas operations across all 7 ONS locations around the UK, you will be a key member of the Property Services team that is part of the People and Business Services Division.
The UKSA operates a required office attendance of 40% but due to the requirements of the role, the post holder will be expected to attend 2MS for a minimum of 3 days a week (or 60% pro rata). Occasional travel to other locations will be required.
Responsibilities:
Person specification
Are you a proactive reactive and resilient professional who delivers workplace services with a passion for driving results in an ever changing workspace? We are looking for a self-motivated individual to join our team, adept at managing an office workplace and its occupiers, including senior UKSA management.
Essential Criteria
The post is part of the UK Government Property Profession and will require a commitment to work towards a facilities management qualification and IWFM Membership in the first year if not already held.
Behaviours
We'll assess you against these behaviours during the selection process:
The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our 5400 valued colleagues across the business.
Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that the benefits pack attached (bottom of page) will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.
Inclusion & Accessibility
At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a Disability Confident Leader we’re committed to ensuring that all candidates are treated fairly throughout the recruitment process.
As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.
If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Security Clearance:
The requirement for SC clearance is to have been present in the UK for 3 consecutive years immediately prior to applying.
A lack of UK residency in itself is not always a bar to security clearance but the Department will need to consider eligibility by exception on a case-by-case basis. You will be asked to provide information regarding your UK residency during your application, and failure to provide this will result in your application being rejected.
If you are unsure that you meet the eligibility above, please read the information available on Gov.uk on this link, or contact the recruitment email on the advert before applying to discuss, as failure to meet the residency requirements will result in your security clearance application being rejected and any offer of employment being withdrawn.
At the point of SC application, you will need to provide or give access to the following evidence:
All applicants will have access to (AI) resources, it is therefore important to remember these tools, although helpful in streamlining the writing process, cannot fully understand the organisational context, or requirements for the role you are applying for.
To maintain authenticity and credibility of the application process, should you choose to use generative AI tools, you need to ensure the information you provide in your supporting evidence accurately reflects your skills, knowledge, and experience.
ONS does not advocate relying solely on generative AI to write your application. Doing so may negatively impact your chances of success during the selection process.
If you are invited to interview, please be aware the use of AI tools is prohibited and any suspected use may result in the termination of your interview and subsequent withdrawal from the campaign.
Please note that all campaigns may be subject to withdrawal at any stage if the internal resource position changes.
Application Process
Number of Stages: 2 stage process
Stage 1: Application
Stage 2: Interview
Stage 1 – Application
The assessment process at the application stage will be based on your work history, skills, experience, CV, and answers to the below questions. It is important that your application is tailored to highlight the skills, knowledge, and experience relevant to the role.
Answers to the following questions should be linked to the essential criteria – no more than 500 words per answer:
Please note that Success Profiles Behaviour examples are not required at this stage of the application process.
In instances where a high number of applications are received, the sift pass mark may be adjusted, and candidates will be invited to interview based on merit order, i.e., those with the highest scores.
Stage 2 – Interview
If invited to interview, you will be assessed using techniques aligned with the Civil Service Success Profiles framework, covering all behaviours listed in the job advert. A presentation may be required at interview.
Interviews will be held in person at our London office, 2 Marsham St, London SW1P 4DF.
A reserve list may be held for a period up to 12 months from which further appointments may be made.
Sift – From 23rd April
Interview – w/c 5th May
Dates are subject to change
For the full terms and conditions of the post, please see attachment below.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact [email protected]. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission
As part of the hybrid working arrangement there is a 40% minimum office attendance requirement. Attendance is typically at your contractual office, with occasional travel to alternative locations. The induction process for the role will be conducted in person.
Job Summary
Are you ready to take on a dynamic new challenge?
This exciting role offers the opportunity to join the Office for National Statistics (ONS) Property Services Division, where you’ll play a pivotal part in managing a great place to work; delivering safe, secure, and high-quality workspaces that support hybrid working for the UK Statistics Authority (UKSA).
ONS Property Services provides Facilities and Workplace support in offices across the UK with a Headquarter in Newport, Wales.
Bring your expertise, energy and passion to this key role where no two days are the same and lead in shaping exceptional workplace experiences for UKSA colleagues.
Job Description
Based in London at 2 Marsham Street in Westminster, you’ll take charge of delivering exceptional facilities, workplace, and concierge services to 300 UKSA colleagues across 1200m2 of office space (OSR and ONS). Acting as the ONS Intelligent Client, you’ll build strong relationships with the landlord (Government Property Agency - GPA) and their facilities management (FM) provider, ensuring they meet their lease commitments and deliver outstanding workplace support to UKSA colleagues.
Initially reporting to the Head of Facilities and Estates, who overseas operations across all 7 ONS locations around the UK, you will be a key member of the Property Services team that is part of the People and Business Services Division.
The UKSA operates a required office attendance of 40% but due to the requirements of the role, the post holder will be expected to attend 2MS for a minimum of 3 days a week (or 60% pro rata). Occasional travel to other locations will be required.
Responsibilities:
- Facilities and Workplace Management: Ensure the delivery of high-quality workplace services, manage relationships with occupiers, and oversee landlord compliance with statutory and health & safety obligations.
- Health & Safety Oversight: Act as the point of contact for H&S matters, manage incident investigations and reporting them as appropriate, co-ordinate and maintain emergency evacuation for ONS colleagues and visitors at 2MS and first aid training records, and contribute to compliance reporting.
- Stakeholder Engagement: Build relationships with senior leadership, serve as an escalation point for operational issues, and manage interactions with UKSA colleagues, the landlord, and service suppliers.
- Operational Support and Communication: Provide regular updates to office users, act as a key member of the Incident Response Team during emergencies, and ensuring consistent service policies across sites.
- Administrative and Financial Responsibilities: Serve as Secretariat for the 2MS UKSA House Committee, support financial management through purchasing and budget tracking, and manage minor furniture and equipment moves.
Based in London at 2 Marsham Street in Westminster, you’ll take charge of delivering exceptional facilities, workplace, and concierge services to 300 UKSA colleagues across 1200m2 of office space (OSR and ONS). Acting as the ONS Intelligent Client, you’ll build strong relationships with the landlord (Government Property Agency - GPA) and their facilities management (FM) provider, ensuring they meet their lease commitments and deliver outstanding workplace support to UKSA colleagues.
Initially reporting to the Head of Facilities and Estates, who overseas operations across all 7 ONS locations around the UK, you will be a key member of the Property Services team that is part of the People and Business Services Division.
The UKSA operates a required office attendance of 40% but due to the requirements of the role, the post holder will be expected to attend 2MS for a minimum of 3 days a week (or 60% pro rata). Occasional travel to other locations will be required.
Responsibilities:
- Facilities and Workplace Management: Ensure the delivery of high-quality workplace services, manage relationships with occupiers, and oversee landlord compliance with statutory and health & safety obligations.
- Health & Safety Oversight: Act as the point of contact for H&S matters, manage incident investigations and reporting them as appropriate, co-ordinate and maintain emergency evacuation for ONS colleagues and visitors at 2MS and first aid training records, and contribute to compliance reporting.
- Stakeholder Engagement: Build relationships with senior leadership, serve as an escalation point for operational issues, and manage interactions with UKSA colleagues, the landlord, and service suppliers.
- Operational Support and Communication: Provide regular updates to office users, act as a key member of the Incident Response Team during emergencies, and ensuring consistent service policies across sites.
- Administrative and Financial Responsibilities: Serve as Secretariat for the 2MS UKSA House Committee, support financial management through purchasing and budget tracking, and manage minor furniture and equipment moves.
Person specification
Are you a proactive reactive and resilient professional who delivers workplace services with a passion for driving results in an ever changing workspace? We are looking for a self-motivated individual to join our team, adept at managing an office workplace and its occupiers, including senior UKSA management.
Essential Criteria
- Experience of providing a visible presence by ensuring the best quality service and excellent customer communications.
- Clear demonstration of FM skills in both meeting customer needs and managing supplier relationships.
- Understanding of workplace analytics and data and the ability to translate it into insights when making decisions about the workplace.
- Understanding to enable compliance with statutory, regulatory and professional requirements.
- Some commercial experience gained within a property, facilities management or similar function.
- Experience of monitoring of landlord and supplier performance indicators.
The post is part of the UK Government Property Profession and will require a commitment to work towards a facilities management qualification and IWFM Membership in the first year if not already held.
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Delivering at Pace
- Working Together
The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our 5400 valued colleagues across the business.
Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that the benefits pack attached (bottom of page) will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.
Inclusion & Accessibility
At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a Disability Confident Leader we’re committed to ensuring that all candidates are treated fairly throughout the recruitment process.
As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.
If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Security Clearance:
The requirement for SC clearance is to have been present in the UK for 3 consecutive years immediately prior to applying.
A lack of UK residency in itself is not always a bar to security clearance but the Department will need to consider eligibility by exception on a case-by-case basis. You will be asked to provide information regarding your UK residency during your application, and failure to provide this will result in your application being rejected.
If you are unsure that you meet the eligibility above, please read the information available on Gov.uk on this link, or contact the recruitment email on the advert before applying to discuss, as failure to meet the residency requirements will result in your security clearance application being rejected and any offer of employment being withdrawn.
At the point of SC application, you will need to provide or give access to the following evidence:
- Departmental or company records (personnel files, staff reports, sick leave reports and security records)
- UK criminal records covering both spent and unspent criminal records
- Your credit and financial history with a credit reference agency
- Security Services records
All applicants will have access to (AI) resources, it is therefore important to remember these tools, although helpful in streamlining the writing process, cannot fully understand the organisational context, or requirements for the role you are applying for.
To maintain authenticity and credibility of the application process, should you choose to use generative AI tools, you need to ensure the information you provide in your supporting evidence accurately reflects your skills, knowledge, and experience.
ONS does not advocate relying solely on generative AI to write your application. Doing so may negatively impact your chances of success during the selection process.
If you are invited to interview, please be aware the use of AI tools is prohibited and any suspected use may result in the termination of your interview and subsequent withdrawal from the campaign.
Please note that all campaigns may be subject to withdrawal at any stage if the internal resource position changes.
Application Process
Number of Stages: 2 stage process
Stage 1: Application
Stage 2: Interview
Stage 1 – Application
The assessment process at the application stage will be based on your work history, skills, experience, CV, and answers to the below questions. It is important that your application is tailored to highlight the skills, knowledge, and experience relevant to the role.
Answers to the following questions should be linked to the essential criteria – no more than 500 words per answer:
- The 2MS landlord will provide the Facilities Management (FM) services to the ONS office space. How will you ensure that the FM supplier delivers acceptable levels of service at all times? Do you have any examples of how you have addressed poor service delivery?
- It is the ONS’s responsibility to ensure our colleagues work in a safe office environment. As a Workplace Manager, how have you made sure the office or workplace standards have been maintained and addressed issues when they have not?
- The Workplace Manager role will be the sole representative of ONS Property Services at 2MS. There will be plenty of opportunity to network with the wider Property Services team, but how will you remain motivated to deliver a quality service to ONS colleagues whilst working in a Hybrid manner?
Please note that Success Profiles Behaviour examples are not required at this stage of the application process.
In instances where a high number of applications are received, the sift pass mark may be adjusted, and candidates will be invited to interview based on merit order, i.e., those with the highest scores.
Stage 2 – Interview
If invited to interview, you will be assessed using techniques aligned with the Civil Service Success Profiles framework, covering all behaviours listed in the job advert. A presentation may be required at interview.
Interviews will be held in person at our London office, 2 Marsham St, London SW1P 4DF.
A reserve list may be held for a period up to 12 months from which further appointments may be made.
Sift – From 23rd April
Interview – w/c 5th May
Dates are subject to change
For the full terms and conditions of the post, please see attachment below.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
- Name : Keri Jones
- Email : [email protected]
- Email : [email protected]
If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact [email protected]. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission
Advertise with us by contacting: [email protected]
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