1st Line IT Support
Company
Location
Warrington, England, United Kingdom
Posted At
6/19/2025
Advertise with us by contacting: [email protected]
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Description
Job Description
We’re looking for an experienced IT 1st Line Support to join our fast-paced, collaborative IT team. You’ll be the first point of contact for technical issues, resolving most incidents on first contact and delivering excellent customer service.
Key Responsibilities
Benefits
We’re looking for an experienced IT 1st Line Support to join our fast-paced, collaborative IT team. You’ll be the first point of contact for technical issues, resolving most incidents on first contact and delivering excellent customer service.
Key Responsibilities
- Provide 1st line support for IT incidents and service requests.
- Support and manage Lenovo/Dell laptops, mobile devices (Samsung/Apple), and Microsoft 365 apps including Teams.
- Troubleshoot video conferencing tools (Logitech, Teams).
- Log and track issues using ITSM tools and escalate when needed.
- Support onboarding, training, and IT hardware lifecycle (procurement to disposal).
- Maintain asset records and conduct regular audits.
- Assist with IT projects and system improvements.
- Previous 1st Line IT support experience in a medium to enterprise environment.
- Strong knowledge of Windows 11, Microsoft 365, and common hardware.
- Excellent troubleshooting, communication, and documentation skills.
- Relevant IT certifications (CompTIA A+, Microsoft Fundamentals or similar).
- Full UK driving licence.
Benefits
- Health Cash Plan
- Life Assurance
- Pension Scheme
- Holidays – 26 days annual leave + 8 bank holidays, with the option to buy more.
- Offering hybrid working with 4 days in the office and 1 day at home
- Discounts & Perks – savings on tech, retail, gym memberships, bike purchases, RAC cover, and more.
- Employee Assistance Programme – 24/7 confidential support for health, legal, and financial matters.
Advertise with us by contacting: [email protected]
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