1st Line IT Support Technician

Aldridge, England, United Kingdom

6/30/2025

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Who are Azets

Azets are a leading firm of Accountants and Business Advisers operating across the UK, Ireland and the Nordics, we have over a wide network of employees and an abundance of inspiring opportunities to join one of our many offices!

We are a top ten accountancy firm in the UK and are the number one largest SME practice.

Day to day duties

• Act as a first response to calls on our landline
• Work on first response tickets and escalates any complex tickets or any tickets that may exceed 20 minutes of resolution time
• Gather detailed information on the user’s ticket to assist colleagues if escalation is required or for future reference
• Work with both internal and external users to collect information, diagnose, resolve, or escalate where it is required
• Recognise trends of tickets and notifying the relevant teams when necessary
• Escalate major incidents quickly & effectively to 2nd line Technicians
• Effectively and tactfully handle urgent/sensitive tickets
• Provide administration of the email filtering solution
  
  

What are we looking for?

• Good knowledge of the Microsoft Office suite
• Understanding of networking protocols, specifically TCP/IP
• An understanding of troubleshooting Microsoft Windows operating systems, specifically Microsoft Windows 7 and 10
• Good knowledge Microsoft Exchange and Microsoft 365
• Understanding of file system permissions
• Good knowledge of Active Directory
• Troubleshooting of printers, scanners and multifunction devices
• An enhanced understanding of Microsoft Endpoint Manager, Windows Defender and Microsoft Intune
  
  

What's in it for you?

Our benefits include hybrid & flexible working, birthday leave, professional subscription and much more. You can find out more about how we reward our colleagues - Careers | Rewards And Benefits | Azets UK

Interested in hearing more about Life at Azets