1st Line Support and Systems coordinator

CompanyPro-Force Limited

LocationChartham, England, United Kingdom

Posted At3/3/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (33.0%).

Occupation Type

IT user support technicians

Occupation Code Skill LevelMedium Skilled

Sponsorship Salary Threshold

£41,700 (£21.38 per hour)

Standard minimum applies

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Description

Pro-Force is seeking a motivated and organised 1st Line Support & Systems Coordinator to join the IT team. This role is the first point of contact for day-to-day IT support and provides hands-on administration across Microsoft 365, new user setup, JotForm onboarding, and CRM support, ensuring colleagues are supported and systems remain reliable and secure.

This is a really exciting time to join the business as we standardise, automate, and strengthen our IT environment, improving user experience and reducing manual admin. Pro-Force work with some of the most prestigious clients across the UK, EU, and globally, delivering tailored recruitment services and are a leading provider of the Seasonal Worker Scheme. Pro-Force is also part of the greosn group, the fastest-growing agricultural and horticultural business in the UK.

THE ROLE

Responsibilities include:

First point of contact for IT issues (Teams, Outlook, SharePoint, devices, access, passwords, etc.)
Log, prioritise, and resolve tickets; escalate when needed
Providing “floor-walking” support at Shared Service to minimise downtime

Manage joiners, movers, and leavers (accounts and access)

Administer Microsoft 365 support (permissions, mailboxes, distribution lists)

Maintain and update onboarding forms (JotForm) and troubleshoot submissions

Support CRM access, configuration, and capture enhancement requests

Assist with security and compliance (MFA, phishing, access controls, GDPR)

Maintain documentation and asset records

Identify repeat issues and suggest improvements or automation

This list is not exhaustive, you may be tasked with different responsibilities based on the evolving needs and objectives of the business.

REQUIRED

Strong communication skills
Customer-focused, calm, patient, and helpful under pressure
Good troubleshooting skills
Working knowledge of Microsoft 365 support
Accurate and detail-oriented with admin tasks, form logic, and documentation
Able to work on-site at Hunstead House in a busy operational environment

Full UK driving licence and access to a car for travel between offices/sites

Proof of right to work in the UK

DESIRED

Experience with Entra ID (Azure AD), Exchange, and SharePoint administration
Familiarity with JotForm or similar forms/workflow tools
Basic Intune/device management knowledge, reporting skills, and service desk/ticketing experience

HOW TO APPLY

Please send your CV and a covering letter outlining your motivation for applying, key strengths and how your skills align with the role to pawel.pozniak@pro-force.co.uk

Pro-Force is an Equal Opportunities Employer. All applicants will be considered on the grounds of their skills and merits, and all applicants will be considered equally regardless of any protected characteristic in accordance with the Equality Act. 2010.