2nd Line Desktop Support Engineer – Open to Career Returners

Are you returning to the workplace after a career break? We’re committed to supporting professionals restarting their careers, and this role is a great opportunity to rejoin the workforce in a supportive environment.

We’re looking for a proactive Onsite (Monday to Friday) Desktop Support Engineer to join our growing IT team. You’ll play a key role in delivering 1st and 2nd line support across a Windows-based environment, with strong exposure to Microsoft 365, Azure AD, Intune, and Active Directory.

Key Responsibilities

• Provide 1st and 2nd line support for users across hardware, software, and network issues
• Set up and manage Windows 10/11 devices using Intune and Autopilot
• Support user account management via Azure AD and Active Directory
• Troubleshoot issues with Office 365, VPN, MFA, and conditional access
• Assist with device compliance, patching, and general IT security upkeep
• Maintain technical documentation and contribute to knowledge base articles
• Support onboarding/offboarding processes and user provisioning

About You

• 2+ years’ experience in a similar Desktop Support / IT Support role
• Strong experience with Microsoft technologies: Windows 10/11, Azure AD, Active Directory, Intune (MDM)
• Exposure to cloud services (Azure or AWS) is a plus
• Familiar with tools like Defender, Mimecast, or Crowdstrike
• Excellent communication and problem-solving skills
• Comfortable working in fast-paced, multi-site environments
• Applications are especially welcome from professionals returning to work after a career break

Why Apply?

• A structured return-to-work programme designed to support career re-entry
• Opportunity to refresh and grow your skills in a collaborative IT team
• Chance to secure a permanent role following the 12-month contract

Apply now for immediate consideration.