2nd Line IT Support Administrator (12 Month FTC)

Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are currently looking for a 2nd Line IT Support Administrator to join our Skipton, North Yorkshire office.

You will be responsible for delivering an efficient IT service across the business, providing advanced technical support, maintaining core infrastructure, and ensuring a seamless experience for both on-site and remote users. Tasks will include managing and prioritizing support requests using Jira Service Desk, resolving 1st and 2nd line queries quickly and effectively.

This is a hybrid role, with the expectation of a 2-3 days per week office attendance following a period of office base training.

This is a temporary role for a fixed term of 12 months.

Your responsibilities will include:

• Administering Windows Active Directory and Azure Entra ID
• Managing user accounts and permissions across on-prem and cloud environments
• Providing desktop and laptop support for all users
• Configuring, troubleshooting, and imaging laptops for new and existing employees

Essential skills:

• 3+ years of experience as IT Support administrator or similar;
• Practical administration of Windows Active Directory (users, groups, GPO basics)
• Experience working with Azure Entra ID (user management, MFA support, hybrid identity)
• Confident supporting Microsoft 365 / Office 365 (Exchange Online, Teams, OneDrive, SharePoint)
• Experience imaging, configuring, and deploying laptops and desktops

Our benefits:

• Salary range of £37k - £43k per annum;
• Hybrid working model;
• Private medical insurance, life insurance and eye care contribution;
• Salary Sacrifice Pension matched up to 8%;
• 25 days holiday per annum + bank holidays;
• EAP;
• Wellbeing and volunteering days;
• Payroll giving;

About Pepper Advantage

The UK arm of Pepper Advantage was established in 2013, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations. With offices in London and the North of England, Pepper Advantage UK employs over 360 people and has approximately US$25 billion in assets under management. Key sectors include commercial and residential mortgages, including prime, near-prime and non-conforming, and SME loans.