2nd Line Network Support Engineer

CompanyAspire Technology Solutions

LocationGateshead, England, United Kingdom

Posted At3/7/2026

UK Visa Sponsorship Analytics

Occupation Type

IT network professionals

Occupation Code Skill LevelHigher Skilled

Sponsorship Salary Threshold

£45,600 (£23.38 per hour)

Occupation rate applies

Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.

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Description

About Aspire

At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand!

Our mission: To deliver technology like no other!

About The Role

We are looking for a 2nd Line Network Support Engineer with a strong technical background and passion for problem solving.

Working alongside the wider Service Desk, you will work towards continually driving home technical solutions whilst putting our customers needs first. This could involve fixing a technical fault, answering a query, fulfilling a service request anything that is needed to allow the user to return to work.

Our ideal candidate would be an experienced engineer who is an instinctive problem solver and able to drive technical solutions. Strong communication skills will help you to diagnose the customers issue and explain technical issues in a way that non-experts can understand. Efficiency is also important to succeed, as you will be managing a diverse workload.

Communication with customers will take place over the phone and via email whilst utilising fault-finding programmes that assists you to diagnose and fix customer problems remotely. Customer service is key to success in the role living our values are woven through everything we do to guarantee that our service delivery is second to none.

What You Will Be Doing

Providing day-to-day IT support for a large and diverse customer base through remote diagnosis, troubleshooting and resolving tickets in relation to issues with the following:
Implement and manage firewall configuration, including rule updates, security policies, and VPN setups on multiple vendors such as FortiGate, Sophos and Checkpoint.
Diagnose and fix wireless network issues including interference, coverage problems, and authentication failures.
Troubleshoot and resolve Layer 2 switching issues including VLAN configuration and spanning tree problems across vendors such as Cisco, Extreme, Unifi.
Developing and maintaining strong working relationships with the Networks Team and other key stakeholders and teams across Aspire.
Working to SLAs for incidents and requests, prioritising and managing workload effectively, managing several open Incidents and requests whilst following existing procedures and best practices.
Support continual improvement by identifying opportunities for improvement and efficiency including automation of manual processes.

You will suit the role if you have any of the following

Good communication and documentation skills
Understanding of working with Cisco routers and switches
Experience working with firewalls (e.g. Cisco ASA / Palo Alto / Fortinet etc.)
Understanding of IP routing protocols (OSPF and BGP etc.)
Working towards or completion of CCNA / Obtained CCNA
Working towards or completion of Fortinet Certified Professional (FCP) / Obtained FCP
Working knowledge of Extreme, UniFi, Meraki WiFi Solutions

An understanding of Service Desk operations, a qualification within the ITIL framework and experience using Halo, or another ITSM tool would be useful.

Our values

We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.

Salary

Up to £44,000 per annum (depending on experience)

Benefits

Here at Aspire we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart we strive to look after our people in the best way we can!

Travel benefits including free parking, subsidized travel passes and much more!
Health Cash Plan
Cycle to Work Scheme
Network Benefits
Employee Assistance Program
Enhanced Annual Leave Entitlement (increasing with length of service)
Enhanced Maternity, Paternity and Parental Schemes
Enhanced Pension Scheme
Tech Purchase Scheme
Electric Vehicle Salary Sacrifice Scheme
Employee referral scheme
New business referral scheme
Discounted Gym Membership
Life Assurance and Critical Illness cover

Location and Working Arrangements

You will be based at Aspires Gateshead Head Office, with travel as required.

Hours of Work

Full time (37.5 hours per week), Monday to Friday

Equality, Inclusion and Diversity at Aspire

Aspire is an equal opportunity employer committed to creating a culture that respects and values each others differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.

Interview Process

We generally conduct interviews in three stages, lasting approximately 2-3 weeks, depending on everyones calendars.

Shortlisted candidates will be invited to a pre-screening call via Teams to discuss your experience and what youre looking for in your next role.
Successful candidates will be invited to an interview with the Hiring Manager.
If successful in an interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).

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