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Job Description
iAction Engineer – Job Roles, Specification and Responsibilities.
This role provides a User Provisioned Desktop based Operational Service & Support for multiple clients. The successful candidate will join a highly skilled team of Support engineers providing 2nd line technical support. The role will require a flexible working ethic and a pragmatic approach to IT Support, they will have first/second line support background, and have good customer service and communication skills along with methodical troubleshooting techniques.
This role will require some working from the DXC site in Erskine
- The group are responsible for providing Remote 2nd Line Support within a cloud environment of Windows Server 2003/2008R2/7/10
- You will provide telephone technical support to end users, on-site engineers and implementation teams where required
- The team will investigate, diagnose and resolve incidents/problems experienced by customers where incidents are raised by the service desk:
Typical issue encountered are;
- Desktop/thin client hardware and software issues
- Laptop hardware and software issues
- WiFi, LTE, laptop, mobility support
- Peripherals such as scanning devices and removable mass storage units
- Using Active Directory to troubleshoot and resolve customer incidents
- Using various Citrix tooling related to user sessions
- Solving software delivery issues encountered by customer. This involves using SCCM console to resolve faults and redeliver software
- Apply knowledge base fixes to resolve a myriad of incidents
- Update, maintain and administer Knowledge base
- Pass relevant knowledge onto service desk
- Known problem linking and workaround fixes
Education And Experience Required
Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May hold entry-level or intermediate-level certification(s) in work field. Typically 2-5 years of relevant experience.
Essential Knowledge And Skills Required
- Windows 10 / 11
- Active Directory
- Office 365
- Solid understanding of technologies/hardware supported
- General understanding of related technologies
- Customer Service
- Candidates should possess Disclosure Scotland/current BPSS clearance or be willing to undertake appropriate security vetting to achieve – with progress towards SC
- Candidates should be UK national, no dual nationals should apply
Desirable Skills And Knowledge/certifications
- Citrix Xenapp and Citrix Xenapp end user support
- Any Microsoft/Citrix/VMWare certification
- Appsense Management
- Other virtualization solutions, e.g. VMware
- SCCM
- App-V
- Networking
- Microsoft Exchange
- Microsoft InTune
- VMWare Horizon
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here
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