2nd Line Support Analyst

2nd Line Support Engineer

Are you proactive, achievement-focused and looking to develop your career in IT?

Do you have a genuine interest in technology and a passion to help others?

Sharp IT Services has an excellent new career opportunity based in Stockport + 2 days with our on-site client.

Key Responsibilities

As a 2nd Line Support Engineer, you will be working with our team to deliver 2nd Line Support to many of our clients, providing excellent customer service by helping all employees resolve their issues and queries in a professional manner.

This includes:

• Owning, updating and progressing tickets so our clients are confident their issue is investigated and actioned.
• Having a professional, positive and friendly manner when communicating with all colleagues and clients.
• Taking an active role in personal and team development to increase technical proficiency and increase productivity.
• Meeting Key Performance Indicators to maintain a high standard of service across Sharp IT.

Skills and Qualifications

• A friendly, personable and professional attitude.
• Good knowledge of Microsoft O365
• Excellent written and verbal communication skills to effectively communicate with both technical and non-technical audiences.
• A good understanding of Networking and Firewalls.
• Good understanding of Antivirus Software and backup issues.
• Some experience with MAC and Google would be great!

Do you have what we’re looking for? Please apply with your latest CV and we’ll be in touch.