2x Digital Customer Service Advisor - Nights

Customer Service Advisor - Night Shifts

Location: Warrington - fully office based

Salary: £26,672 + increased pay for night shift

Hours: Night Shift, weekend work included - full time

Why Join Us?

Are you passionate about helping people and thrive in a fast-paced environment? My client is looking for a Customer Service Advisor to join their vibrant Warrington team on night shifts.

This is more than just a job - it's an opportunity to:

• Work in a supportive and inclusive environment that values your skills.
• Access comprehensive training, flexible shifts, and great employee benefits.

If you enjoy providing outstanding customer service and want to be part of a team that celebrates diversity and personal growth, this role is perfect for you.

What We Offer

• Competitive salary: £26,672 per year + bonus opportunities and generous pension contributions.
• Flexible working: Shift patterns designed to fit your lifestyle, including enhanced maternity/paternity leave.
• Perks and discounts: Exclusive employee discounts at major online and high-street retailers.
• Development opportunities: Ongoing training and career progression in a dynamic, inclusive team.

Your Role

As a Customer Service Advisor - Night Shifts, you'll play a key role in supporting customers across multiple platforms. Your responsibilities will include:

• Handling inbound customer queries via phone, email, and live chat with warmth and professionalism.
• Providing accurate account support and maintaining precise records.
• Collaborating with other departments to resolve complex queries efficiently.
• Escalating sensitive issues promptly to maintain customer satisfaction and compliance.
• Staying up-to-date with promotions, procedures, and product knowledge.
• Working fixed night shifts, including weekends, after on-site training.
• Supporting your team by sharing best practices and fostering a positive work culture.

About You

We're looking for someone who can combine empathy with efficiency and thrive in a team-oriented environment. Key qualities include:

• Experience in a customer-facing role (phone, email, or live chat).
• Strong communication skills, both verbal and written.
• Excellent organisation and attention to detail.
• Team player mentality with willingness to share knowledge and collaborate.
• Adaptable and eager to learn new systems and processes.
• Understanding of diversity, inclusion, and regulatory compliance.
• Flexibility to work night shifts and weekends as required.

Why This Company Stands Out

This organisation is committed to supporting employees as much as customers. Highlights include:

• A culture of continuous learning and professional growth.
• Flexible shift patterns tailored to employee needs.
• Inclusive policies with reasonable adjustments provided throughout recruitment and employment.
• Rewarding benefits including competitive pay, bonuses, and discounts at top retailers.
• Open, supportive leadership that encourages communication, collaboration, and career progression.

How to Apply

If you want to join a friendly, inclusive team and enjoy excellent benefits, this is your chance!

Apply today by clicking the link provided - our recruitment team will reach out if your profile matches the role.

Keywords: customer service, night shifts, flexible shifts, training, employee discounts, inclusive workplace

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates