3rd line Engineer

Are you ready to take your technical expertise to the next level? We have an exciting opportunity for a 3rd line Engineer to join Wanstor’s highly experienced and driven team – playing a key role in the smooth operation and ongoing evolution of IT services at our valued client partner sites.

You’ll work closely with IT and business leaders, both onsite and remotely, to gain a deep understanding of their core operations – ensuring our IT strategies and solutions are fully aligned with their business goals. This is your chance to directly influence how technology empowers our clients.

Be the face of Wanstor

As a trusted advisor and brand ambassador, you’ll build strong, lasting relationships with clients, championing our products, services, and the power of technology to drive transformation. You’ll be a confident communicator who can clearly explain how tailored IT solutions deliver real business value.

Make an impact

From maintaining and managing customer environments to designing and implementing forward-thinking solutions (including cloud migrations and adoption), your proactive approach will ensure our clients’ technology is always one step ahead. You’ll also lead on security best practices aligned to Cyber Essentials standards.

Take ownership, drive change

As the final escalation point for the service desk, you’ll take full ownership of change requests and complex issues – seeing them through to resolution while ensuring the highest level of customer satisfaction.

This is more than just a technical role – it’s a real opportunity to shape the future of IT for our clients while continuing to grow your career within Wanstor.

Key Responsibilities

• Project work, design and implementation of IT solutions with a focus on understanding and meeting business needs
• Proactive IT management of clients, identifying improvements and maintaining security to the Cyber Essentials standard
• Technical Support – Service Desk Escalation, working with, mentoring and training more junior members of staff
• Proactive Engineering – Engage with customers to understand their requirements and provide pre-emptive technical solutions to meet business needs. Mitigating risks to customer technical estates and ensuring their infrastructure is well maintained and appropriate to company needs.
• Project Engineering –Implementing, technical solutions such as Windows Virtual Desktop, Zero Touch deployment, Azure AD, Office365, MFA, and associated security services.
• IT Management – when assigned, provide strategic management and leadership for the customer, ensuring that this delivers on the clients technical and business objectives
• 3rd line support escalation – whether working on the service desk or supporting customer onsite
• Taking ownership and drive forward any assigned support tickets escalated from the service desk KPIs for Senior Technical consultants

What You'll Need

• Broad technical experience encompassing but not limited to; working with Windows Server, VMWare, Exchange, Office365, SQL, Azure, Active Directory
• Knowledge of networking (LAN, WAN, VPN, Firewall, DSL Routers), colocation and hybrid environments
• Diagnostic information gathering and analytical thinking, the ability to understand the architecture of operations and undertake root cause analysis.
• The ability to undertake research consulting a range of data sources and critical thinking skills to provide detailed and accurate analysis.
• Accurate and effective communication using a variety of techniques including verbal and written work.
• The ability to form strong and collaborative relationships with both customers, vendors and colleagues
• Ability to work autonomously, and as part of a team, with excellent time management, the ability to prioritise
• Creative problem solving, and the ability to use initiative
• A background in managed services and IT Support is advantageous

What You'll Love

🌴 Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.

📚 Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.

🌟 Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.

🤝 Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.

🎉 Team Spirit: Join a friendly team and engage in various social events organised throughout the year.