Account / Client Engagement Manager (Delivery Manager I)

London, England, United Kingdom

7/17/2025

Role Description

Account / Client Engagement Manager

London, UK (On-site / Hybrid)

Permanent

BFSI Domain Experience

We are seeking a talented and driven Account / Client Engagement Manager to join our growing London team. This is a fantastic opportunity to take a lead role in managing strategic accounts, ensuring successful delivery of services and solutions, and driving long-term client success.

As an Account / Client Engagement Manager, you will be responsible for overseeing the end-to-end delivery of projects and services for our key clients. With a focus on quality, collaboration, and customer satisfaction, you’ll act as the primary client liaison while coordinating with internal teams to ensure seamless execution.

Day To Day Responsibilities

• Manage the planning, execution, and successful delivery of projects and services in line with contractual obligations.
• Client Engagement - Build trusted client relationships as their primary point of contact, ensuring satisfaction and addressing concerns proactively.
• Guide cross-functional global delivery teams, encouraging collaboration and accountability to meet project goals.
• Monitor delivery quality and ensure outputs align with expectations and industry standards.
• Allocate and manage resources efficiently to support delivery excellence across accounts.
• Identify risks and develop mitigation plans to minimize impact and ensure consistent progress.
• Provide timely and transparent updates to internal and external stakeholders on project performance, milestones, and risks.
• Innovation & Problem Solving - Drive innovative solutions that help address customer challenges, improve outcomes, and deliver tangible business value.
  
  

What You Will Bring

• Minimum of 8+ years’ experience in Delivery Management or Client Engagement within an SI (System Integrator) or Consulting environment.
• Proven track record managing enterprise-level clients and complex project portfolios for BFSI customers
• Strong leadership, stakeholder management, and problem-solving skills.
• Ability to ideate and introduce creative, customer-centric solutions to evolving client needs.
• Exceptional communication and interpersonal skills.
• Ability to operate in fast-paced, matrixed environments with multiple teams.
• A consultative approach with a deep understanding of customer needs and business priorities.
  
  

Preferred Qualifications

• Bachelor’s degree in Computer Science, Business, or related field.
• PMP, PRINCE2, or similar project management certifications (preferred).
• Background in IT consulting or digital transformation delivery is a plus.
  
  

Why Join Us?

• Work with a global leader in digital transformation and enterprise solutions.
• Be part of an inclusive and collaborative environment with clear career progression.
• Opportunity to lead key client accounts and make an impact from day one.
  
  

Hurry and apply for a more detailed conversation!

#UST

Skills

Account Management,Stakeholder Management,Delivery Management