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We are looking for an enthusiastic, pro-active, organised candidate who is eager to learn and thrives in a fast-paced environment. You will need the ability to make decisions and prioritise whilst keeping up communications internally as well as with the client, other stakeholders and suppliers.
The successful candidate will be a positive and pro-active commercial manager and team leader; able to understand issues and offer innovative solutions at a strategic and operational level, with the ability to drive the success of the process.
Ideally the Account Director will have knowledge of food technical and regulatory processes and ideally experience of working for a supplier to a major retailer. Understanding of product development processes is an advantage.
The Account Director must be experienced in dealing with clients and communicating effectively across all levels of the organisation. They will have excellent diplomacy and negotiation skills.
Your goals:
- Lead and grow a major retailer account, taking responsibility for it commercially
- Ensure delivery of quality work that meets the client's needs and addresses their business problems
- Build a professional, approachable team who love what they do, are open to new ideas, and take an honest, straightforward approach to delivering exceptional service
- Surrounded and supported by Ashbury’s Regulatory and International specialists, you will nurture the client relationship, optimise opportunities, and deliver against identified targets
You will be responsible for:
- The commercial performance of the client
- Management of all commercial negotiations for existing or new services
- Managing the day to day running of all aspects of the service to ensure the client needs are met
- Weekly update meetings with the client to discuss the status of service delivery across the business, raising concerns regarding volumes, category issues, and any delays
- Building key stakeholder relationships with relevant Stakeholders for the Client, including the Graphic Service Provider (GSP) and technical system provider
- Monthly governance reporting
- Consistently seeking a seat ‘at the top table’ – having the ear and respect of your most senior client and third-party contacts
Skillset / Experience:
- Demonstrable customer and internal stakeholder management skills, ideally with major retailers
- Experience of FMCG, ideally food retail
- Management of a varied workload within a fast paced environment
- Commercial experience of quoting and negotiating contracts
- Excellent communication and great networking skills
- Previous line management experience
- Highly proficient in Microsoft packages, especially Excel, Outlook, PowerPoint, and SharePoint
- A positive 'can do’ attitude and eagerness to learn
- An ability to understand and develop processes
- Confident in applying knowledge and experience to advice, tailoring to the client and scenario
Benefits
- Up to 25 days leave per year
- Company pension
- Remote Flexible Working
- Employee Assistance Programme
- Payroll Giving
- Cycle to Work scheme
Please note: You will be required to attend our client's site in London on a monthly basis, and additionally as required.
