Account Director

Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed.

Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service model—spanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Care—we deliver compliance, quality, and operational excellence while reducing cost and carbon impact.

Our award-winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data-led estate management at scale.

As an Account Director you will have strategic leadership and operational management of a high profile, Single or multi-site account, delivering Hard Services in the public or Private services sectors. Driving sustainable growth, statutory compliance, operational performance and governance in line with contractual obligations, ensuring successful contract delivery against agreed SLA/KPIs. Managing the P&L and all commercial aspects of the Account to achieve or exceed budget expectations. Strategically developing the account in partnership with the client through building effective stakeholder relationships. Developing a high performing team through a continuous improvement ethos

How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way

And as an Account Director with Bellrock, you’ll do it by…

• Full accountability for all commercial and operational aspects of the Account ensuring all contractual obligations are met across the portfolio.
• Lead and develop your team, ensuring regular feedback through both formal and informal processes.
• Manage a significant multi million pound P&L including projects 0f varying size and complexity, demonstrating value for money to the client whilst managing risk and identifying opportunities for strengthening the relationship as they arise.
• Strategically develop the account in partnership with the client to offer additional services and “value add” as appropriate.
• Develop strong client relationships based on trust, providing timely responses to requests for help and support.
• Ensure continuous improvement across the Account through effective and efficient complaint resolution by identifying root cause and corrective actions.

Measure and monitor satisfaction across your Account and provide detailed reporting and analysis on satisfaction trends together with improvement plans as necessary.

Be the main point of escalation for the key client stakeholder and the internal team as required.

Promote a positive Health and Safety culture ensuring any issues and areas of concern are managed and addressed.

Promote the ‘Bellrock’ culture within the business.

Undertake any other duties that may be reasonably assigned by the Regional Operations Director which are consistent with the postholders knowledge and skills necessary for the satisfactory completion of business needs.

What does it take?

If you’re ready to be the energy that helps us build our business, share our success, and really own it as an Account Director , you’ll need…

• Minimum of 5 years’ management and operational experience, in client facing, national, multi-site FM contracts in the public or private sector
• Leading, coaching and developing a high performing team with a “hands-on” approach when needed
• Budgetary Management of a P&L of circa £5m -£100m

Proactive, uses initiative in problem solving and identifying root cause

Strong commercial/financial acumen

Organised and pays attention to detail

Committed to developing a team and their personal development

Commitment to Bellrock values

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from our London office on a hybrid basis. Working hours are 37.5 per week, Monday to Friday, 8.30am to 5pm.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)

Salary exchange pension scheme

Life cover

Paid sick leave

Health Assured employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work

Holiday purchase scheme of additional 5 days per year

Offers and discount scheme designed to save money on everyday shopping and essentials

Healthcare Cashplan

MotorSave Scheme

Refer a friend

Liftshare

Virtual GP

Helping you to shine

We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.

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Ready to start shining?

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.

Apply today.