Account Director

Major Players are partnering with a boutique Marketing agency to recruit for an Account Director to work on a diverse portfolio of hospitality, luxury and lifestyle brands. Working across digital, social, PR and content, you will play a key role in managing client relationships and driving account growth.

This is a brilliant opportunity to create impactful, commercially driven campaigns for some of hospitality's most exciting brands, working alongside a talented, supportive team in an agency that values creativity and collaboration.

Responsibilities:

• Be the lead point of contact for clients, building trusted relationships and ensuring seamless delivery across campaigns.
• Oversee end-to-end delivery of multi-channel, integrated campaigns, with a spotlight on sales-driving tactics, brand visibility, and business performance.
• Leverage your knowledge of CRM platforms, reservation systems, and in-venue marketing to recommend strategies that drive measurable ROI.
• Apply experience with tools such as OpenTable, SevenRooms, ResDiary and Mailchimp to support performance-based marketing.
• Monitor campaign performance and provide actionable insights that link marketing activity to business success.
• Work closely with in-house creative, digital, social, and PR teams to deliver multi-channel campaigns.
• Stay up to date with restaurant marketing trends, digital innovation, and evolving consumer behaviour to bring diverse and innovative ideas to the client portfolio.

Experience required:

• Proven experience in client services, working within an integrated marketing agency.
• A solid understanding of the hospitality industry's commercial drivers, including seasonal promotions, local marketing, and loyalty campaigns.
• Hands-on experience using CRM tools (e.g. Mailchimp, Klaviyo) and reservation platforms (e.g. SevenRooms, OpenTable, ResDiary).
• A commercial mindset and confidence in linking marketing to measurable performance indicators.
• Exceptional communication and stakeholder management skills.
• Strong project management capabilities and a proactive, problem-solving approach.

Role details:

Start date: As soon as possible, ideally you will be immediately available

Hours: Full time

Salary: £45,000-50,000 depending on experience

Office Location: West London

Office requirements: 3 days per week in the office

Major Players are the UK's leading digital, marketing, and creative talent agency, and over the last 30 years we've consistently championed our people and communities. As a proud B Corp™, we are committed to improving diversity, equity and inclusion within the industries we service, creating impactful and sustainable change for our partners, candidates and employees.

We offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and other protected status as required by applicable law. For further information about our DE&I commitments, please visit: www.majorplayers.co.uk/diversity-equity-inclusion/