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Account Director
Reports to Associate Vice President & Senior Account Director
Location: United Kingdom
Job Summary
Working as an Account Director as part of an Account Management team, alongside Medical Writers and a Creative team, to manage our client's requirements and deliver their projects.
Essential Duties & Responsibilities
- Taking full ownership of the communications program for each client, ranging from strategic input to day-to-day management of tactics (based on the specific needs for each account)
- Ensuring optimal financial management of each account and demonstrate a clear understanding of all financial processes within the business
- Monitoring forecast and plans in conjunction with Senior Account Managers, Account Managers and Account Executives to ensure business objectives are met, on time and within budget.
- Ensuring the finance team is kept up to date with all relevant information and manage financial issues in a timely manner
- Keeping a thorough understanding of the clients’ business objectives, product strategy and relevant therapeutic area. Clear communication of this to all internal team members, as relevant
- Having an in depth understanding of the relevant NHS organisations, policies and processes that impact upon the business
- Taking responsibility for building and maintaining professional relationships with opinion leaders (industry and NHS)
- Managing and influence senior-level client contacts and maintain positive working relationships, immediately identifying any issues and leading remedial action, as required
- Promoting OPEN Health Medical Communications services to all clients, identifying new business opportunities
- Highlighting key issues to the GAD or Partner regarding key accounts and the account team, as appropriate
- Ensuring understanding and implementation of all OPEN Health Medical Communications procedures and quality standards across all account team members
- Ensuring all account team members take ownership for their business and appropriate levels of responsibility
- Supporting the GAD/Partner as a senior member of the team
- Ensuring the GAD/Partner is kept up to date on client activities
- Contributing to discussions regarding overall company strategy
- Coordinating effectively and efficiently with appropriate members of the team
- Ensuring effective cross-company working on integrated accounts, where appropriate
- Supporting the development and training of Account Executives, Account Managers and Senior Account Managers
- Line managing AMs, SAEs, AEs, where appropriate
Experience, Skills, And Qualifications
- Graduate in life sciences (ideally biomedical), higher degree (PhD) preferred
- Experience as a Senior Account Manager in a medcomms, healthcare agency or pharma environment
- Thorough understanding of the client’s therapeutic area and ability to provide strategic input
- Strong understanding of science and medicine, the healthcare environment and the Medical Education/Comms industry
- Manager, trainer, delegator
- Strong leadership skills
- Approachability
- Significant experience in a healthcare agency or pharmaceutical company role
- Excellent project management and analytical skills
- Financial acumen
- Ability to multitask and prioritise; excellent time management skills
- Excellent written and verbal communication and interpersonal skills
- Attention to detail
- Able to work independently and as part of a team
- Competent in using Microsoft Word, PowerPoint, Excel and Outlook
- Sound understanding of the ABPI code of practice
Travel Requirements
- As required by business needs
