Account Director, Sales Project Management

Account Director, Sales Project Management

£80,000-100,000 base + strong commission structure

Southwark, Hybrid

Harnham have partnered with an innovative SaaS scale-up using advanced text analytics to help global brands understand why their customers think, feel and behave the way they do. Their platform turns customer feedback, surveys and social media data into actionable insights that drive smarter business decisions.

As they continue to grow, they’re looking for a Senior Customer Success Manager to join the team and play a key role in delivering real impact for enterprise clients across industries.

The Role

As Account Director, Sales Project Management, you’ll build long-term relationships with clients, helping them extract maximum value from the platform and uncover meaningful insights that inform strategy and performance.

You’ll:

• Act as the main contact for a portfolio of enterprise clients, guiding them from onboarding through renewal.
• Translate client goals into clear research briefs and actionable recommendations.

What We’re Looking For

• Experience in Customer Success CX, ideally within SaaS or CRM systems
• Sales methodologies tools such as SPIN or MEDDICC
• Skilled communicator and presenter, able to distil complex insights into clear client stories.
• Strong analytical mindset with a passion for solving problems and finding meaning in data.
• Proven ability to manage multiple enterprise relationships simultaneously.
• Commercially savvy, with a track record of driving retention and growth.
• Curious, proactive, and collaborative — someone who thrives in a fast-growing, innovative environment.

What’s on Offer

• £100,000 base + strong commission structure
• Ongoing training and development from day one

If interested apply below or send your CV to louiscollins@harnham.com