Account Executive

ACCOUNT EXECUTIVE

Hybrid / 3-days in office

ABOUT SPRING:

Our roots are in the heart of Kentish Town, London – where our film and photography studios first opened over 25 years ago. From the start, we've been the epicentre of the creative community; from photographers and designers to artists and filmmakers. Today we are a global boutique - bringing together Creative Agency services, with Production, Studios and Events under one roof. We create multi-channel 360 campaigns and content for a broad roster of clients, specialising in beauty, fashion, luxury and lifestyle. With offices in London, New York and Milan, our in-house teams allow us to offer our clients a truly Global service

THE ROLE:

The Account Executive plays a key role within the Spring client services team, supporting with the day-to-day management of your accounts / clients, co-ordinating internal meetings, resourcing teams, and helping manage the internal project workflow across departments. Culturally curious, with an appetite to learn, the Account Executive / Senior Account Executive should be hungry to build their understanding of the different skillsets and workflows involved in the development of brand/comms, from strategy and concept development to production, post-production and delivery. They should demonstrate strong organisational skills and attention to detail and be able to communicate clearly to both internal and client teams, building trust and rapport with day-to-day clients, and support the smooth end-to-end running of their projects / accounts.

KEY REQUIREMENTS:

CLIENT RELATIONSHIP MANAGEMENT

- Build trust and rapport with day-to-day client stakeholders

- Ensure clear communication and be across the detail

- Proactively build your understanding of the clients’ business and objectives

ACCOUNT MANAGEMENT

- Effectively support the AM/AD with the day-to-day management of your accounts / clients

- Review client briefs, checking they are clear and concise

- Build an understanding of the different skillsets and workflows involved in the development of brand/comms, from strategy and concept development to production, post-production and delivery

- Co-ordinate internal meetings

- Ensure meeting rooms are booked and set up appropriately

- Help capture discussion points and drive any actions / next steps

- Manage and review client feedback, checking it is clear and concise

- Support AM/AD with managing the internal project workflow across departments

- Support AM/AD with co-ordinating internal project wash ups, to identify key learnings, and areas to optimise

- Take a lead on some smaller projects / briefs and demonstrate ability manage through with minimal support

OPERATIONAL MANAGEMENT

- Support AM/AD with the operational management of your accounts / clients, demonstrating strong organisational skills and attention to detail

- Support AM/AD with setting up "teams" channels, Dropbox file management, "Pitch" file management, and keeping account hubs up to date, including status trackers, project timelines, asset trackers, usage trackers etc.

- Support AM/AD with booking strategy, creative, design resource across your proj

ects /accounts, in line with project scope and timelines

- Support AM/AD with post-production workflow across your projects / accounts, managing client feedback rounds, ensuring feedback is captured by creative / post, and supporting with asset delivery, including file naming and QC

FINANCIAL MANAGEMENT

- Support AM/AD with the day-to-day financial management of your accounts

GROWTH & NEW BUSINESS

- Support on new business pitches and RFPs

KEY ATTRIBUTES

- Strong interpersonal / communication skills

- Strong organisational skills

- Strong attention to detail

- Culturally curious and tuned-in

- Positive energy and enthusiasm

- Appetite to learn