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Description
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
The Role
WTW is seeking to hire an experienced Account Executive. The successful candidate will be responsible for a portfolio of global insurance policies and associated functions within a dedicated out-sourced Client Insurance Team of one of WTW’s largest global clients. Liaising with the Client, their Captive Managers, Placing Brokers, and the WTW Global Network and all key stakeholders daily to plan, review and deliver solutions aligned to their forward-thinking, proactive insurance strategy.
At WTW, we trust you to know your work and the people, tools, and environment you need to be successful. Our colleagues work in a” hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role, and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.
As Part Of The Team, You Will
- Liaise with clients and captive managers to develop successful relationships in multiple geographies.
- Work closely and maintain working relationships with key market contacts and the Broking Teams as required.
- Lead and deliver the end-to-end ongoing client service, adhering to standardised policies, procedures, and service standards.
- Adherence to and accountability for completion of all compulsory training and Continuing Professional Development (CPD) hours.
- Manage and interact with stakeholders across WTW including but not limited to WTW Network offices, Natural Resources locations globally and WTW Strategic Risk Consulting.
- Develop and be involved with strategic initiatives to assist the Client with their short and long-term insurance buying strategies, involving internal and external specialists as required.
Qualifications
The Requirements
- Ability to deliver high levels of client service and have excellent organisational skills.
- Understand the client’s business and their risk management needs and look for efficient and effective solutions to deliver those needs through the provision of ongoing service.
- Ability to build effective relationships, at all levels, with clients, colleagues, captive managers, insurers, and external service providers.
- Manage KPIs/SLAs to ensure Client and WTW targets are met.
- Good communication, negotiation and influencing skills, articulate.
- Experience and willingness to work and adhere to processes and systems to support client service delivery.
- Proven track record of delivering high levels of client service.
- Provide technical, industry and subject matter expertise where required.
- Collaborating and supporting colleagues and key stakeholders as appropriate to the Client account.
- Ability to represent the Client and WTW with integrity and credibility.
Join us at WTW and be part of a team that is shaping the future of risk management and insurance brokerage.
We Transform Tomorrows.
The Application Process
- Stage 1: Online application and recruiter review
- Stage 2: Recruiter Screening Call
- Stage 3: 1st Round Interviews – Competency format.
- Stage 4: 2nd Round Interviews – Competency format.
- Stage 5: Offer and onboarding
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [email protected]. 
