Account Handler

The Role

Morton Michel, the UK’s leading childcare insurance specialist and part of PIB Group are growing and looking for a confident, client-focused Account Handler to help us deliver exceptional service to nurseries, childminders, out-of-school clubs, and wider childcare and education clients.

You will manage a portfolio of commercial clients across the childcare sector, providing timely support throughout the policy lifecycle. You’ll build strong relationships, ensure accurate placement and servicing of cover, and deliver a first-class experience that keeps our clients protected and informed.

What You’ll Be Doing

• Advise our renewal clients on adequate and appropriate insurance covers.
• Manage all aspects of the customer journey process ensuring that all customers are dealt with in a professional manner and procedures followed in line with Group Broking procedures provided.
• Achieve the KPI’s set for your role as defined by your Line Manager.
• Ensure that all inbound or outbound calls are answered to agreed service levels, within TCF parameters and to quality standards.
  
  

What We’re Looking For

• Experience in account handling within Insurance ideally working with clients of a commercial nature.
• Rapport building skills to be able to speak with our clients and build relationships.
• Self-driven to continuously improve performance.
• Experience using Acturis (Desirable not Essential).
  
  

What You’ll Get

• Purpose-led work that makes a real difference.
• Supportive team, training and progression.
• Competitive package and benefits.
  
  

Why PIB Group?

PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.

We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.

We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you!

Inclusion & Accessibility

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to recruitment@pib-insurance.com