Account Manager Assistant

About Acierta

Acierta is a design and production house with offices in Valencia, London, Paris, Doha, and New York, delivering projects worldwide. Since 2005, we’ve brought together a team of specialists in creativity, production, logistics, and installation for high-impact work across Retail, Events, and Hospitality sectors.

We’re currently seeking a talented, resourceful, and open-minded Account Assistant to join our growing London team. This is an exciting opportunity to grow within a fast-paced, global business.

About the Role

We are looking for an Account Assistant to provide administrative and operational support to projects and key accounts, ensuring efficient, collaborative, and transparent management.

Main Responsibilities:

• Account Manager's support: provide support to the Account Manager with daily tasks.
• ERP Management: Update and maintain all information related to proposals, projects, and billing for the brands in the ERP system.
• Client Relations and Support: Maintain full visibility of client communication and provide constant support to address inquiries or manage requests.
• Project Follow-Up: Perform full tracking of projects, ensuring proper execution through to final invoicing.
• Shipping and Logistics Management: Collaborate with other departments to manage shipments and logistics for client deliveries, ensuring compliance with deadlines and agreements.
• Setup and Travel Calendar: Monitor and follow up on the setup calendar and ensure accurate invoicing as agreed with clients.
• Documentation Filing: Organize and systematically archive all documentation related to each Brand/Project in an accessible manner.
• Project Profitability Reports: Create periodic reports on project profitability, analyzing efficiency and profit margins.
• Project Improvement and Coordination: Actively contribute to process improvements and coordination between teams to ensure successful project execution.
• Progress Reports: Prepare regular tracking reports, including client payments, project status, invoicing, and dashboards for key performance indicators.
• Budget Preparation: Create and maintain generic templates for project and proposal budgeting.
• Project Implementation Support: Support the coordination and implementation of projects, ensuring deadlines, budgets, and client expectations are met.
• Purchasing: Manage and monitor purchases related to the team projects.
• Travel: Coordinate and monitor schedules and travel for the team, including travel expense control.

Key Requirements:

• Minimum of 5 years of experience in project and team management, with knowledge of ERP systems and billing.
• High proficiency in Microsoft Office, particularly Excel.
• Languages: Proficient in Spanish (MUST) and English. Other languages are a plus.

Education:

University degree in Business Administration, Management, MBA, Industrial Engineering, or related fields.