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About Acierta
Acierta is a global design and production house with offices in Valencia, London, Paris, Doha and New York. Since 2005, we’ve delivered outstanding creative, production, and installation solutions for the retail, events, and hospitality sectors. Our work spans from large-scale worldwide rollouts to bespoke activations for the world’s most innovative and design-driven brands.
Role Overview
The Account Manager plays a pivotal role in Acierta’s client services team, driving business performance across all projects and client relationships. This is a high-responsibility, goals-driven position that requires strategic thinking, client leadership, strong financial acumen, and excellent time and project management. The ideal candidate is business-minded, thrives in a fast-paced environment, and brings deep experience in retail production.
Key Responsibilities
Client Leadership
- Serve as the primary point of contact and strategic partner to clients, fostering trust and long-term relationships
- Translate client briefs into actionable proposals, then manage end-to-end project delivery
- Proactively identify opportunities to grow client accounts and expand project scopes
- Lead client communication across all phases, ensuring transparency, accuracy, and satisfaction
- Manage reverse briefs and project debriefs, ensuring clear alignment and continuous improvement
- Build and maintain strong relationships with client-side teams and external agencies
Project & Creative Oversight
- Act as the internal voice of the client, aligning project outputs with their business and brand objectives
- Lead cross-functional internal and external teams (creative, production, logistics) to ensure cohesive and timely project execution
- Oversee development of timelines, workback schedules, and deliverables in collaboration with internal teams
- Manage project meetings, calls, and documentation with clear ownership and structure
- Ensure budget oversight, monitor burn reports, and manage change orders
- Ensure resources are optimised and sort outgrowth when needed.
Team & Operations
- Supervise and mentor a team of project managers, ensuring quality and consistency
- Ensure team compliance with internal systems and processes (creative, financial, reporting)
- Forecast and allocate team workload
- Oversee production deliverables to ensure seamless handoffs and technical accuracy
Financial & Commercial Accountability
- Own project budgets and scheduling from proposal to final delivery
- Monitor all account revenue, meeting/exceeding monthly and annual targets
- Ensure timely reconciliation, billing, and client financial communications
- Identify commercial growth opportunities within accounts
Skills, Experience & Attributes
- 8+ years of experience, ideally in retail, experiential, or design/production environments
- Languages: English and Spanish are mandatory.
- Proven track record managing high-profile, multi-channel projects (retail, events, exhibitions)
- Deep knowledge of retail production and the associated operational requirements
- Strategic mindset with the ability to influence client decision-making
- Strong commercial and financial acumen
- Excellent presentation, communication, and interpersonal skills
- Confident managing multiple projects with competing priorities
- Natural leadership skills: inspires, mentors, motivates
- Detail-oriented and structured, yet flexible and adaptable to change
- Positive, solution-oriented attitude with strong team collaboration
- Willingness to travel internationally and work occasional weekends or holidays
What We Offer
- Be part of a mission-driven, fast-growing team working on defining the agency trajectory in the UK market.
- Opportunity to lead major accounts and contribute to large-scale, high-impact activations
- A supportive and dynamic work environment with room to grow professionally
- Access to continuous learning and development opportunities
