Account Manager

Job Title: Account Manager – 12 month FTC (Maternity Cover)

Location: London, Hybrid

Role Overview

Airfinity is seeking a dynamic and client-focused Account Manager to oversee and grow relationships with our key clients across Pharma/Biotech and other sectors. This role is central to ensuring clients derive maximum value from our data-driven products and services, while identifying new opportunities to expand our engagement. You’ll be working with industry-leading organisations globally to help them navigate the infectious disease and therapeutic landscapes, anticipate risks, and ultimately save lives.

As an Account Manager, you will be the face of Airfinity for your clients—proactively ensuring our insights have meaningful impact and are embedded into their critical decision-making processes.

Key Responsibilities

• Client Relationship Management: Build and maintain strong, strategic relationships with senior stakeholders at existing and prospective client organisations.
• Growth & Retention: Achieve and exceed financial targets related to renewals, upsells, and new business across assigned accounts.
• Strategic Account Development: Understand client business challenges, identify opportunities for additional value, and position Airfinity’s offerings accordingly.
• Product Expertise: Maintain in-depth knowledge of Airfinity’s current and evolving product suite; clearly articulate the value proposition to various client stakeholders.
• Client Advocacy: Capture and communicate client feedback to internal teams, helping shape product enhancements and future offerings.
• Trusted Partner: Act as the client’s primary point of contact, delivering exceptional service and becoming their trusted advisor.

Requirements:

• Proven experience managing accounts and selling subscription-based data or analytics services, ideally within the life sciences or healthcare sector.
• A strong track record of exceeding revenue or retention goals.
• Excellent communication skills—both written and verbal—with proficiency in Microsoft Office tools.
• Strong executive presence with the ability to confidently engage senior decision-makers.
• Highly curious and intellectually agile; always seeking to deepen your understanding of complex topics.
• Results-driven with a proactive, “go-getter” mindset and high levels of energy.

Our Commitment to Diversity and Inclusion

We are an Equal Opportunity Employer committed to fostering an inclusive and diverse culture. We do not discriminate on any basis and believe that a broad range of perspectives helps us innovate and reach our collective potential.

Join Airfinity and play a pivotal role in empowering pharmaceutical clients through data-driven insights, strategic guidance, and commercial success.