Account Manager

ClerksWell is an award-winning digital agency. We are a proud Umbraco Platinum Partner,

Sitecore Silver Partner, and Optimizely Bronze Partner, a testament to the trust and value our

clients place in us.

Our London office is a team of 10 although all together ClerksWell is a group of 35 bold and

highly skilled individuals located across UK, India and Ukraine. Most of our employees have

been with us for over 5 years (some for over 15 years) which speaks to the positive and

supportive culture at ClerksWell.

About the Role

As an Account Manager at ClerksWell, you’ll be the trusted partner for clients undertaking

large-scale digital projects - website builds, upgrades, complex integrations or long-term

technical support engagements. You’ll be responsible for nurturing relationships, identifying

growth opportunities, and ensuring the seamless delivery of our digital services.

Responsibilities

• Manage a portfolio of client accounts, acting as the primary point of contact

• Build strong, lasting relationships with clients, understanding their goals and

challenges

• Lead account growth by identifying upsell and cross-sell opportunities

• Write compelling proposals and contribute to the sales process

• Collaborate with cross-functional teams including developers, designers, and project

managers

• Translate technical concepts into clear, jargon-free communication for our clients

• Attend client meetings, industry events, and the occasional working lunch

• Maintain accurate records, budgets, and forecasts—yes, you should be comfortable

with a spreadsheet

• Negotiate renewals and contracts with clients in your portfolio

What we are looking for

• Minimum 3 years’ experience in a similar Account Manager role within a digital
• agency
• Proven experience with website projects or technical support contracts
• University degree (any discipline)
• Strong interpersonal and communication skills
• Commercially savvy with a knack for spotting opportunities
• Confident writing proposals and contributing to pitches
• Comfortable working in hybrid mode—our team thrives in the office, sharing ideas
• and backing each other up
• Unfazed by a commute to our London office to work in an open plan space at least 4

days per week

• Right to work in the UK – we are unable to offer visa sponsorship
• Experience working with technical teams and communicating effectively with non-

technical stakeholders

• Enjoy working in a cross-cultural team across multiple time zones