Account Manager

Overview

We are very excited to be hiring for an Account Manager to join our Account Management team at Consultant Connect, part of Teladoc Health Group. Our Account Managers are the principal contact for their allocated regional clients and their focus is on great client service, accuracy, and timely delivery of work, relationship building and growth.

Salary: £35,000 - £40,000 pa DOE

Contract type: Full-time, Permanent

Hours of work: Monday to Friday, 37.5 hrs / week (08:00-16:30 or 08:30-17:00 or 09:00-17:30)

Place of work: Hybrid of central Oxford office and home (min of 2 days to be agreed)

The role involves working across all areas of our business. You will frequently work with the Marketing team on delivering effective communication to your clients, the Product Development team to feedback and develop our tech capabilities and the Sales & Innovation team to identify opportunities for growth and added value.

Key role responsibilities

1. Stakeholder management & Relationship building:

• working with the AM to ensure expectations of stakeholders are met
• maintaining detailed project documentation

2. Strategy & Growth:

• supporting the AM in the delivery of the project strategy
• monitoring activity data to review growth

3. Objectives handling:

• identifying key stakeholders’ objectives and challenges, and developing robust recommendations to achieve or overcome these

4. Reporting & Analysis:

• creating bespoke reporting including monthly reports to clients
• working with the Tech team to ensure any Mode reports are set-up correctly

5. Client Satisfaction:

• working with the Marketing team to ensure surveys go out to all key users
• collating and interpreting survey results
• working with AM to develop action plan and creation of case studies
• ensuring successes are shared with client and key users

6. Problem solving & risk mitigation:

• supporting the AM in their problem-solving activities
• monitoring projects and sharing any trends or concerns to mitigate risk

Combination of skills we are looking for

• Planning and organisation: managing tasks simultaneously, accurately, and according to priority.
• Excellent attention to detail
• Good working knowledge of Excel
• Excellent communication and relationship building skills

Behaviours that will help you succeed in this role

Proactivity:

• be proactive rather than reactive; plan, add value, solve problems
• ability to manage up
• results-driven, self-motivated, flexible, and resilient

Ownership & accountability

• taking accountability for your work
• seeking out advice from best-placed people to help shape solutions
• working with peers to gain insights to avoids unnecessary escalation
• taking a sense of pride in work to ensure accuracy and consideration

Positivity

• approaching projects, challenges, and people with a positive, can-do attitude.

What you can expect from us

Reward and recognition

• Currently our benefits package includes:
• 25 days annual leave + public holidays

Onboarding & development

We have a thorough onboarding programme which ensures you get to meet all members of the team and have all the necessary training you need to succeed in the role. We also offer an extensive training programme to help you develop in your role and have a strong close-knit team who are always on hand to offer support and guidance.

Employee benefits

We value our team, and this is reflected in our benefits package, which includes:

• 25 days annual leave + bank holidays
• Time in service (up to 5 days extra annual leave, receive 1 day for every year at Consultant Connect – kicks in after 2 years)
• 5% Pension Contribution (employer and employee)
• Private Medical Insurance provided by Healix
• Free eye test
• Free flu vaccination
• Cycle to work scheme
• Octopus Electric vehicle salary sacrifice scheme
• Employee Assistance Programme
• 5x days dependency leave
• 1x volunteer day per year
• Training Programme access, delivered by Teladoc (our parent company) and Consultant Connect
• Incentive scheme – rewarding commercial and non-commercial success

About the company

Consultant Connect is a telemedicine provider transforming patient care in the NHS through better communications. Our services are used by over half the NHS in England, Scotland and Wales, covering 40 million patients. Our services are available to over 5,000 GP practices and 9,500 specialists.

We offer: Enhanced Advice & Guidance: Telephone Advice & Guidance and Photo Messaging Advice & Guidance, supported by the National Consultant Network, and Referral Triage for areas with high backlogs, again supported by the National Consultant Network. Our Telemedicine Devices, Patient Connect service, and Patient Initiated Follow Up service enable providers to mobilise their workforce and maximise efficiency.

About the team

We’re a passionate bunch at Consultant Connect and share the same desire to improve patient care through better communication within the NHS.

We’re proud to be a Great Place To Work™ certified company as well as, ranking 63 / 100 for UK’s Best Workplaces for Wellbeing – Small (20-50 employees), and ranking 78 / 100 for UK’s Best Workplaces for Women – Small (20-50 employees).

Although the team has grown rapidly over recent years, our ‘start-up’ mentality remains and we encourage new ideas, knowledge sharing and suggested process improvements.

We work in a fast-paced environment that is subject to constant change, which makes working at Consultant Connect both exciting and challenging.

Our office is based in Oxford city centre and although we currently operate a hybrid working policy, encouraging colleagues to come into the office at least once a week.

Our values

Our company values are embedded within our behaviour and approach to work, colleagues and client partners:

Compassion: Being aware of other’s needs, encouraging and supporting colleagues, celebrating others successes, treat clients and colleagues with respect, create an environment where people feel valued and understood, show empathy and understanding, be patient.

Accountability: Take ownership of work, have a team-focused attitude, follow company policies and procedures, continuously strive to be better, transparently communicate with others, build trust within our team and with clients.

Respect: Listen to understand, be encouraging, share information, express gratitude, be a team player, value diversity and inclusion and ask questions to understand.

Excellence: Seek opportunities to enhance skills/knowledge, strive for continuous improvement, solutions-orientated mindset, demonstrate enthusiasm and dedication and embrace new ideas.

Equality and Diversity

Consultant Connect adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes.