Account Manager

About the Role

We are seeking a highly motivated and results-driven Account Manager to join our team and contribute to our continued growth. This is a high-impact, client-facing role where you will be responsible for managing existing strategic customer relationships and driving new revenue growth.

As an Account Manager, you will serve as a trusted advisor to our small, mid-size and Enterprise level clients, understanding their needs, demonstrating how our solutions can drive business outcomes, and ensuring long-term success. You will work cross-functionally with internal teams to deliver exceptional customer experience while consistently meeting or exceeding sales targets. If you are passionate about technology, thrive in a fast-paced environment, and excel at turning relationships into revenue, we would love to hear from you.

Key Responsibilities:

• Own and grow a portfolio of key accounts, building strong multi-level relationships with stakeholders.
• Identify upsell opportunities within assigned named accounts.
• Develop and execute strategic account plans to achieve growth and retention goals.
• Act as the primary point of contact for clients, proactively managing their success and satisfaction.
• Collaborate with internal teams (Product, Marketing, Support, etc.) to ensure clients receive best-in-class support and service.
• Understand client goals and translate them into tailored solutions using our industry-leading mobile data collection platform.
• Maintain accurate pipeline management and forecasting using CRM (Salesforce).
• Drive contract negotiations and renewals while identifying opportunities for upselling and cross-selling.
• Monitor market trends and competitor activity to identify potential opportunities or risks.
• Represent the company at industry events, trade shows, and client meetings as needed.

What We're Looking For:

• Experience: 5+ years of full-cycle B2B software or SaaS sales experience, preferably in a high-growth environment.
• Success: Proven track record of meeting or exceeding sales quotas and account growth metrics.

Skills:

• Strong relationship management and consultative selling skills.
• Ability to navigate complex sales cycles involving multiple stakeholders.
• Excellent communication, presentation, and negotiation skills.
• Proficient with CRM tools (Salesforce experience is strongly preferred).
• Self-starter with a collaborative mindset and strong organizational skills.
• Willingness to travel up to 10% as needed.

Nice To Have:

• Background in mobile technology, data collection, or enterprise software.
• Experience working with cross-functional teams in a customer-centric organization.
• Understanding of recurring revenue models and customer lifetime value.
• French speaking a plus.

Why You'll Love Working Here:

• Join a company recognized as a leader in our industry, with a global reach and ambitious growth plans.
• Be part of a performance-driven, people-first culture that values transparency, collaboration, and results.
• Enjoy flexible work options, generous benefits, and a supportive team environment.
• Your contributions will have a direct impact on our customers’ success and the company’s bottom line.
• We promote continuous learning and professional development, offering opportunities to grow your career.

Compensation & Benefits:

• Competitive base salary + uncapped commission.
• Generous PTO and paid holidays.

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.