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A fast-growing AI-driven analytics company supporting global pharmaceutical leaders is looking for an experienced Account Manager to join their Customer Operations team. This is a pivotal role in delivering client success and enhancing the value of AI-powered insights for commercial and medical teams.
Responsibilities
- Lead client onboarding, engagement, and ongoing relationship management
- Drive product adoption, monitor usage, and identify upsell opportunities
- Collaborate with cross-functional teams to ensure timely and high-quality delivery
- Manage contract renewals and ensure long-term client satisfaction
Requirements
- Proven experience in Account Management, ideally in pharma or biotech
- Strong communication and presentation skills with senior stakeholders
- Ability to manage client lifecycles end-to-end in a fast-paced environment
- Proficiency in Microsoft Office; fluency in English (additional language a plus)
Details
- Contract Type: Full-time
- Salary: £50,000
- Location: Hybrid - minimum 2 days per week in central London office
- Start Date: ASAP
- Travel: Some travel may be required based on client needs
