Account Manager

Inspired Thinking Group is seeking an experienced and dedicated Account Manager to join our team. We are committed to providing the very best customer service and operational excellence to our clients. If you excel in a client-facing environment and thrive in project management, we'd love to hear from you.

As an Account Manager, you'll be right in the action, making sure our clients get the service they need and everything runs smoothly. You'll be the go-to person for our clients, handling all sorts of communications and requests. You'll make sure our point-of-sale communications click with the Waitrose business plan and resonate with our brand's values. It's all about engaging the right audience with content that matters. You'll juggle a mix of projects, from creative visuals to strategic planning. If you love client interactions, building strong connections, and having a direct impact, this role is perfect for you!

Key responsibilities:

• Serve as the primary point of contact for client brief owners, handling all communications and requests
• Project manage point-of-sale communications, aligning with the Waitrose business plan and reinforcing brand values
• Engage target audiences with relevant content through both structural and visual creative development
• Manage timelines, budgets, and resources to ensure project delivery within agreed service level agreements (SLAs)
• Build and maintain strong relationships with both internal and external stakeholders
• Ensure all projects are delivered accurately, on time, and within budget - "Right First Time"
• Propose and implement cost-saving initiatives, including exploring print suppliers through the RFQ process to secure competitive rates
• Focus on reducing point-of-sale volume and achieving cost savings
• Provide outstanding administrative support in invoicing, work-in-progress updates, briefing, and supplier management
• Integrate into the client's marketing team while acting as a Client Services Lead to deliver exemplary service

• Proven experience in account management in a client-facing role
• Strong project management skills, with the ability to manage multiple projects simultaneously
• Excellent communication and relationship-building skills
• Solid understanding of budget management and cost-saving initiatives
• Ability to work collaboratively with cross-functional teams
• Strong organizational skills and attention to detail

Work's a treat!

On top of a competitive salary, you can expect a whole load of perks:

• 25 days' holiday + bank holidays - we understand the importance of you getting some down time.

• Annual Wellbeing Day - enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme - helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan - claim back the cost of your medical treatments.
• Smart Working Options - spend up to 40% of your working week from home.
• So many savings - through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.

• Employee Assistance Programme - our people are at the heart of everything we do, so if you're happy, we're happy.
• Cycle to Work Scheme - save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day - we're all about giving back... and having lots of fun in the process!
• Referral scheme - know the perfect person to join the team? You could bag £1,500 for a putting a good word in.

• Wellbeing Programme - giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave - support for you and your family to help you navigate through the craziness of family life

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together.

ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.

What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.