Account Manager

Who We Are

Massive Rocket is a high-growth Braze & Snowflake agency that has made significant strides in connecting digital marketing teams with product and engineering units. Founded just 5 years ago, we have experienced swift growth and are now at a crucial juncture, aspiring to reach $100M in revenue. Our focus is on delivering human experiences at scale, leveraging the latest in web, mobile, cloud, data, and AI technologies. We pride ourselves on innovation and the delivery of cutting-edge digital solutions.

Every role at Massive Rocket is Entrepreneurial - Successful people at Massive Rocket will not only think about their role but understand the roles around them, their goals and contribute to the success and growth of their team, customers and partners.

What We Offer

🚀 Fast-moving environment – you will never stop learning and growing

❤️ Supportive and positive work culture with an emphasis on our values

🌍 International presence – work with team members in Europe, the US, and around the globe

🪐 100% remote forever

🧗🏼‍♂️ Career progression paths and opportunities for promotion/advancement

🍕 Organized team events and outings

What we’re looking for

The Account Manager at Massive Rocket is a dynamic, results-driven role focused on proactively generating new business opportunities and nurturing existing client relationships. Sitting within the sales team and reporting to a Client Partner, this role combines both hunting and farming. You’ll drive Massive Rocket’s growth by identifying and closing new clients, and will work collaboratively with our delivery team to tailor compelling pitches, proposals, and pricing, ensuring our offerings meet prospective clients’ needs.

You will also be responsible for retaining and growing your own roster of clients, leveraging a deep understanding of Massive Rocket’s services and excellent people skills to build rapport with your customers and identify growth opportunities that add genuine value and build long-term engagements. You’ll play an active role in each of your account teams, working in close collaboration with Project Managers and delivery experts to uphold the agency’s high standard of quality.

Responsibilities

New Business Development

• Pitching and Proposals: collaborate with the delivery team to create tailored pitch presentations, commercial proposals, and pricing.
• Negotiation and Contracting: support Client Partner with contract discussions, facilitating successful closure with client procurement teams.
• Client Onboarding: manage the handoff to delivery, ensuring new clients experience a seamless transition.

Account Establishment and Transition

• Initial Client Relationships: build a strong foundation with clients, establishing Massive Rocket as a trusted partner from the outset.
• Collaboration with Delivery Team: support the delivery team to align projects with client needs and ensure proper resourcing for profitability.

Client Growth:

• Identifying Growth Opportunities: constantly and proactively monitor your assigned accounts to identify potential areas for additional business.
• Strategic Roadmaps: assist in crafting roadmaps for future projects with guidance from the Client Partner, preparing the client for growth.

Customer Relationship Development.

• Relationship Standards: set and maintain the standard of excellence in client experience to build lasting partnerships from the start.

Experience:

• 5+ years in a sales-focused, client-facing role, ideally in tech or digital marketing sectors.
• Background in Sales, Marketing, or Business Development with an ability to quickly grasp technical concepts and customer engagement strategies.
• Familiarity with any two of the following areas is beneficial
• CRM and Customer Engagement Strategy
• MarTech – CDP, CEP, Marketing Cloud
• Customer Data Management
• Data Analytics and Reporting

Key skills:

• Proven Sales Acumen: Demonstrated ability to meet and exceed sales targets, with experience in consultative selling.
• Relationship Building: Excellent interpersonal skills with the ability to establish trust and rapport with new clients.
• Organisational Skills: Strong project management skills, with a proactive approach to managing the transition from sales to delivery.
• Communication: Strong verbal and written communication skills, capable of delivering clear and persuasive pitches.