Account Manager

The Remit

Matter Of Form are looking for a curious, highly organised and ambitious Account Manager to join the team and support client engagements from the ground up. At Matter Of Form, our Account Managers sit within our Consultancy team, playing a central role in shaping and delivering our work. This a hybrid client services and project management position, and at its heart, it’s about building strong relationships, both internally and externally, while ensuring projects run smoothly and deliver exceptional results

If you’re early in your career, this is the ideal opportunity to step up into an Account Manager role, sharpen your client service skills and further your understanding of how well-crafted design solutions contribute towards the success of a business. You’ll also learn what it takes to deliver them. As Account Manager, you will work alongside senior team members to deepen your understanding of our clients’ industries, needs and ambitions. Over time, this knowledge will help you contribute to the creation of internal briefs and you’ll begin to understand, scope and shape how we deliver projects.

You’ll organise and attend client meetings, prepare presentations, create schedules, track timelines, and help manage budgets. You’ll build strong relationships with internal practitioners, monitor progress, ensure milestones are met, spot and resolve risks, and help ensure projects are delivered on time and on budget.

No two days will be the same. You’ll support projects ranging from brand development to digital experience, service innovation to campaign and content production. One day, you might be pulling together research for a brand positioning project; the next you’ll be agreeing timelines with 3rd party website developers. You might be arranging travel ahead of offsite clients visits or photoshoots. Or organising the printing of collateral before attending and participating in co-creation client workshops. Whatever the task, you’ll bring curiosity, organisation and energy to everything you do.

Most likely, you’ll have a couple of years experience working in an agency or consultancy as either an Account Executive or Junior Project Manager. We’re not expecting candidates to tick every single box, as we know you’re early in your career. What we are expecting is someone with the passion, commitment and ambition to take the next step. Someone who is ready to stretch their experience and who wants to broaden their outlook across multiple touch-points; brand, digital, campaign and experience design. We’re committed to supporting emerging talent in this transformative industry and you’ll be surrounded by a team that will champion your growth, guide your learning, and help you build the confidence to thrive.

A typical week

• Nuture & build client relationships, supporting the senior team with client liaison, driving prompt & open communication and ensuring client satisfaction throughout a project lifecycle
• Day-to-day project management tasks such as developing timelines, tracking & reconciling timesheets and budget management
• Collaborate with designers, strategists and developers to monitor progress and ensure projects are on-track for successful completion, and in alignment with agreed schedules
• Organising, attending & participating in client meetings, including bookings rooms, managing refreshments, coordinating diaries and finalising agendas
• Support with the accurate scoping, and scope management, of projects and defining clear deliverables
• Assist with preparing presentations, reports or other strategic documents
• Prepare materials for workshops and co-creation sessions
• Arrange international travel for client visits and offsite meetings
• Support with strategic client research, such as competitor analysis
• Increasingly develop your own point of view on brands, creativity and project objectives, supporting the wider consultancy team to ensure quality control of our solutions

Key Attributes

• Positivity; you bring enthusiasm, reliability and a can-do attitude to every task. You don’t wait to be asked - you volunteer first.
• Curiosity; you ask, you observe and you absorb knowledge from others. For sure, you’re keen to learn your craft but you’re also inspired by creativity, culture and design and want to understand how they come together to shape brands and deliver business outcomes.
• Organisation; you love structure, detail and a to-do list. You know how to use these skills to bring teams together, build collaboration and move projects forward.

Skills & Experience

• The ideal candidate will have 2-3 years experience, working in either a Client Services or Project Management role with a design agency or consultancy (Junior PM, or Account Executive level).
• Experience delivering brand and digital projects is ideal. Preference will be given to those candidates with a foundational understanding digital product development, and a desire to expand their knowledge across different touch points
• An understanding of the creative & delivery process from brief through to final deliverables (timelines, budget management, resource management etc)
• Excellent administrative and organisational skills
• Confidence using tools such as keynote, Jiro, etc
• An interest, or foundational proficiency with, AI tools and technology is beneficial (both in terms of how MOF can use it to enhance our processes and how our clients might benefit from it)
• Strong written and verbal communication skills
• An interest in the luxury category is desirable but not essential. A wider interest in design & creativity is an absolute must (for example, arts, film, music, theatre, literature, architecture and fashion)