Account Manager

JOIN OUR JOURNEY

Medialab is the UK’s leading independent media agency, and one of the fastest growing in the industry. We’re a media agency that’s made differently: purpose-led, data-driven, founder-run and proudly independent.

Our entrepreneurial spirit means success is rewarded and there are no limits to what you can achieve, which our employees agree with, evidenced by being a Campaign ‘Best Place to work’ for the last 5 years in a row, Campaign's Independent Agency of the Year 2024 and The Sunday Times Best Places to Work 2025. We are IPA Effectiveness accredited, an IPA People-First agency and widely awarded including a double-gold at the 2024 IPA Effectiveness Awards for our work with Laithwaites.

Our independence means we can focus 100% on doing the right thing to secure success for our clients and our brilliant people. We work with a wide variety of clients including Hovis, Sharps Bedrooms, SunLife, Standard Life, Laithwaites Wine, EMMA Mattresses, Save the Children, Mind, Guide Dogs, , Alzheimer’s Society, RNLI and Clearscore.

OUR VALUES

• Commit to Doing the Right Thing (Act with integrity and accountability)
• Help People Flourish (Invest in people)
• Dig Deeper to Understand Better (Data driven curiosity)

OUR COMMITMENT TO YOU

Working at Medialab comes with lots of perks including all the usual things you would expect, such as a competitive salary package, pension, season ticket loans, cycle to work scheme, weekly social events and big summer / end of year parties.

On top of that, we offer extra benefits, which make life at Medialab even more rewarding:

• Time to Unwind – 22 days holiday (+ Christmas holiday closure), birthday & mental health day off, holiday buying scheme, flexi-hours and work abroad scheme.
• Hybrid Working – Balance between home and office. We welcome requests for flexible working arrangements from the commencement of employment.
• Career Growth – A meritocratic approach to progression with quarterly reviews, CPD Platinum accredited training, mentoring and leadership support.
• Health & Wellbeing – Private medical insurance, health cash plan, gym discounts, wellbeing apps Mental Health First Aiders and unlimited free professional counselling.
• Supporting Families – Enhanced parental leave, flexible working and life assurance.
• Giving Back – Paid charity days and sustainability initiatives.
• Perks & Rewards – Retail discounts, long-service trips and an unforgettable team culture.

YOUR NEXT CHALLENGE

We’re looking for an Account Manager to join our Client Planning team. You’ll report into an Account Director, be supported by a Business Director, and lead at least one Account Executive. You’ll also be part of a wider team including Directors, Senior Account Managers and Execs who’ll have your back as you get stuck in.

This role is all about great account management and planning. We’re after someone who knows their way around AV, particularly TV, but if you’ve got broader channel experience (or want to grow it), you’ll have the chance to do just that.

You’ll take the lead on managing large, multi-channel budgets with a strong focus on getting campaigns live and delivering results. Process matters, but what matters more is your ability to make things happen and make them happen well.

YOUR ROLE AND IMPACT

You’ll work across a number of key accounts, spanning both commercial and charity sectors. They’re active across TV, Cinema, Social, Paid Search and Display/Video and you’ll work with the other channel teams to ensure best in class integrated media planning.

You’ll be the engine room for these accounts. That means shaping planning responses, managing delivery, and keeping everything (and everyone) on track. You’ll collaborate with teams across AV, digital, effectiveness and reporting to make sure our work doesn’t just meet expectations , it beats them. You’ll also be trusted to lead the day-to-day client relationship, spotting opportunities, solving problems, and bringing fresh thinking to the table.

WHAT YOU'LL BRING

MUST HAVES

• You know how to manage clients, handle budgets, and get work over the line.
• You’re confident planning and activating AV campaigns and you’re curious about the wider media mix too.
• You’ve got strong communication skills and build relationships that last.
• You’re proactive and organised, with good instincts for what needs doing and when.
• You take real pride in delivery, and you’re not afraid to take ownership.
• You’ve worked with planning tools like Touchpoints or Techedge and use them to drive better outcomes.
• You understand performance data and know how to turn it into useful insights.
• You’re familiar with media effectiveness strategies including regional testing and MMM.
• You’ve line managed before - maybe an AE or intern - and enjoy supporting others to grow.

NICE TO HAVES

• Experience working on both charity and commercial clients.
• Knowledge of how digital and ATL channels can work together to drive brand and performance.
• Experience building full-funnel strategies or campaigns.
• Confidence presenting to clients and getting stuck into discussions.
• A collaborative style, where feedback flows both ways.