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Newforma is currently seeking an experienced German speaking Account Manager with a proven track record of significant over-quota achievement to join our team. The primary objective for this role is to nurture and grow the relationships with an existing portfolio of German customers to generate up-sell opportunities within the base. The right candidate with be a “farmer” at heart, who has hands-on experience of managing a portfolio of 30+ clients, for both the Renewal and Add-ons. If you have the drive, confidence and account management expertise required, we’d love to speak with you.
In this role, your responsibilities will include:
- Be the primary point of contact, voice for the customer, and build long-term relationships.
- Develop and execute a game plan to grow your accounts through upsell opportunities.
- Negotiate all aspects of the renewal process. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they receive from our products.
- Help customers through phone, email, online presentations, screen-share and in-person meetings.
- Being a trusted advisor is something you will be aiming at re-earning every day with key accounts, customer stakeholders and executive sponsors.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Forecast and track key account metrics.
- Proactively identify business challenges, accounts at risk, and develop recommended solutions through the promotion of Newforma products and services.
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
- Work with our Customer Success Managers to monitor and analyze client’s usage of our products. Work with CSMs and clients to create a plan to increase adoption.
- Responsible for working with the Sales team to onboard and integrate new clients and further develop client relationships.
Requirements for the position include:
- 6-10 years of proven Account Management or other relevant experience working directly with existing clients.
- Fluency in German and English
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent listening, negotiation, and presentation skills
- Excellent verbal and written communications skills
- Self-motivated and able to thrive in a results-driven environment
- Natural relationship builder with integrity, reliability, and maturity
- Ability to prioritize among competing tasks
- Critical thinking and problem-solving skills
- Excellent time and project management skills. You’re always looking to improve inefficient processes
- Keen attention to detail and adherence to deadlines
- Expert at using the Microsoft Office Suite and Salesforce. Experience with Newforma products, Autodesk products, Trimble, Procore and other AECO specific software is preferred.
- This is a remote, full-time, customer-facing located in EMEA with expected travel of 30%.
Nice to have qualifications for this position include:
- Bachelor's degree in business, engineering, construction management, or a related field.
- Experience working in the construction industry, either at a firm or a software company.
- Fluency in French
