Account Manager

Account Manager (Starting Salary : £30,000)

RAM Tracking – Leeds ,West Yorkshire, UK

RAM Tracking, a leader in vehicle tracking and fleet management solutions, is seeking an ambitious Account Manager to nurture and grow our existing client relationships. This role offers an exciting opportunity to join a rapidly expanding technology company where you'll directly impact business growth while helping customers transform their fleet operations.

About Us

RAM Tracking has recently been acquired by Klipboard (Previously KCS) and is poised for its next growth phase. We deliver innovative fleet management solutions that help businesses optimise their operations. With over 2 million monthly platform logins and an expanding customer base across the UK and North America, we're at an exciting stage in our journey. Following significant investment and recent product launches, we're transforming how businesses manage their mobile workforce.

Role Overview

As an Account Manager, you'll build strong relationships with existing customers, identifying opportunities to maximise value through our comprehensive product suite including vehicle tracking (RAM Tracking), dash cam solutions (RAM Live), and field service management tools. You'll work closely with customers to ensure they're getting the most from our technology while identifying opportunities to expand their usage.

Key Responsibilities

• Drive Revenue Growth: Achieve and exceed sales targets by maximising revenue from existing accounts through upselling and cross-selling
• Manage Client Relationships: Maintain and develop strong relationships with customers to ensure satisfaction and retention
• Strategic Account Planning: Create and execute account plans to increase product adoption and contract value
• Problem Solving: Address customer challenges quickly and effectively, ensuring high satisfaction levels
• Pipeline Management: Maintain accurate forecasting and pipeline management in Salesforce
• Collaborative Approach: Work closely with other departments to deliver exceptional customer experiences
• Daily Activity Management: Meet call targets and effectively prioritise customer outreach
• Business Intelligence: Provide valuable market and customer insights to help shape product development

Essential Experience & Qualifications

• Proven track record in B2B account management or sales
• Experience working with CRM systems, particularly Salesforce
• Strong communication and negotiation skills
• Ability to understand customer needs and position solutions effectively
• Experience working in a target-driven environment
• Self-motivated with excellent time management skills
• Adaptable and responsive in a fast-paced environment

You Will Be

• Customer-Focused: Genuinely interested in customer success, with the ability to build trust and credibility
• Results-Driven: Motivated by targets with a proven ability to exceed expectations
• Consultative: Able to understand business challenges and position solutions effectively
• Organised: Excellent at managing multiple accounts and priorities simultaneously
• Collaborative: Work effectively with other teams to deliver exceptional customer experiences
• Resilient: Capable of handling objections and turning challenges into opportunities
• Strategic Thinker: Able to identify growth opportunities within accounts and develop plans to realise them

What We Offer

• Competitive compensation package including base salary and performance-related bonuses
• Opportunity to grow with a PE-backed company experiencing significant expansion
• Comprehensive benefits package
• Professional development and career advancement opportunities
• Collaborative and innovative work environment

• RAM Tracking is an equal opportunity employer and welcomes applications from all qualified individuals.