Account Manager

About SquareMeal 

Into food, drink, hotels? Fancy engaging with the best and most interesting restaurants, bars, pubs, hotels and venues across the UK? 

SquareMeal.co.uk is a media company specialising in digital marketing solutions for hospitality venues. Our market-leading website helps people discover the best places to eat, drink, and host events, while providing hospitality businesses with digital marketing solutions.  

We’re passionate about supporting the industry and are looking for talented people who share our enthusiasm for hospitality, media, and digital marketing. 

At SquareMeal, we pride ourselves on being fast-moving, creative, and collaborative. We offer a vibrant work culture with plenty of opportunities to develop your career while having fun along the way. 

Overall Purpose 

As an Account Manager, you will be responsible for managing a portfolio of up to 200+ hospitality clients. You will build lasting relationships, drive account growth through upsells and cross-sells, and help clients achieve maximum ROI from their partnership with SquareMeal. 

What You Will Do 

• Build and maintain strong, long-term relationships with a diverse portfolio of hospitality clients, acting as a trusted advisor. 
• Onboard new clients, setting clear expectations and provide full training on our platform. 
• Develop and execute account strategies to maximise client retention, revenue growth, and overall account value. 
• Own the renewal process: engage proactively with clients well in advance of contract expiry to discuss performance, goals, and opportunities. 
• Conduct regular check-ins (phone, email, and in-person meetings every 4–6 weeks) to maintain engagement and satisfaction. 
• Understand client business needs and demonstrate clear ROI from their investment with SquareMeal. 
• Maintain accurate client records and activity tracking in the CRM system. 
• Identify and convert upsell opportunities and cross-sell additional marketing solutions, including SquareMeal Rewards. 
• Meet and exceed monthly KPIs & Targets with a focus on client retention and growth 

Requirements 

• 1+ year of experience in account management, client success, or sales (hospitality/venues experience a bonus). 
• To be results orientated and to demonstrate a track record of reaching and exceeding targets 
• Excellent communication and relationship-building skills (written, verbal, and in-person). 
• Strong organisational skills with the ability to manage a high-volume client portfolio. 
• Commercial mindset with the ability to articulate ROI and influence client decisions. 
• Self-motivated, adaptable, and a collaborative team player. 
• You must have the permanent right to work in the UK. Unfortunately, we cannot accept applications from candidates with temporary visa status, and we are unable to provide visa sponsorship.

What We Offer You 

• Competitive salary and OTE with regular progression opportunities 
• 25 days holiday + bank holidays 
• Extensive training & development  
• Monthly office socials (From axe throwing to Champagne tasting) 
• An extra day off for your birthday (with an obligatory caterpillar cake waiting for you on your return to office) 
• Cycle to work scheme 
• Healthy snacks in the office 
• EMI share options