Account Manager (Full-time)

We're on the lookout for an organised and proactive Account Manager to join our team here at ITG! In this role, you'll be the go-to person for one of our key consumer retail brands; Costa Coffee. You'll ensure they feel supported, informed, and genuinely valued every step of the way whilst delivering work with us. 

A big part of your day will involve working with our platform, 'Media Centre' you'll be championing its use, helping clients get the most out of it, and spotting opportunities to improve how we do things. Think of yourself as part project manager, part relationship-builder, part platform guru. If you love keeping things on track, solving problems before they become problems, and being someone clients actually enjoy hearing from; you'll fit right in.

Requirements:

• Understanding of hospitality POS and menu landscape
• A service minded approach with proven customer management skills
• Experience of creative/ art working/ print processes / digital content in a retail environment advantageous
• Strong project management & organisational skills - you will be operating in an environment of ever-changing priorities
• Good problem-solving skills, especially under pressure
• Strong written, oral, and interpersonal skills
• Experience of POS and digital content management within a retail/FMCG/hospitality business
• Highly numerate and commercially aware
  

Responsibilities:

• Client Relationship & Strategy:
  Build strong, trusted relationships with key stakeholders (especially within Costa) to ensure we're delivering top-tier service and aligning with client priorities and SLAs. You'll help keep things on track, on brand, and on time
• Platform & Asset Management:
  Own the day-to-day running of our Media Centre platform—keeping stock records accurate, managing POS assets, and ensuring stores get what they need when they need it. You'll also oversee Print on Demand and recommend reprints when stock is running low
• Retail Campaign & Store Support:
  Coordinate all things related to Costa's New Store Openings and Refresh Retail programmes—from ordering POS to onboarding new stores and making sure everything's campaign-ready
• Reporting & Data:
  Prepare clear, accurate reports on account activity, stock levels, budgets, and project performance—both for internal teams and Costa—so everyone stays informed and aligned
• Project & Campaign Coordination:
  Support Costa's marketing campaigns from briefing through to delivery. Work closely with creative, production, and finance teams to ensure everything runs smoothly and hits the mark
• Process & Team Support:
  Keep systems, trackers, and asset libraries tidy and up to date. Support with cost tracking and POs, and help train and develop the team so we're always ready to respond to changing needs

Work's a treat!

On top of a competitive salary, you can expect a whole load of perks:

• 25 days' holiday + bank holidays - we understand the importance of you getting some down time
• Annual Wellbeing Day - enjoy an additional day on us to look after your physical and mental wellbeing
• Pension Scheme - helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan - claim back the cost of your medical treatments
• Smart Working Options - spend up to 40% of your working week from home
• So many savings - through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out
• Employee Assistance Programme - our people are at the heart of everything we do, so if you're happy, we're happy
• Cycle to Work Scheme - save on the cost of biking to work
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day - we're all about giving back... and having lots of fun in the process!
• Referral scheme - know the perfect person to join the team? You could bag £1,500 for a putting a good word in
• Wellbeing Programme - giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions
• Enhanced Family Friendly Leave - support for you and your family to help you navigate through the craziness of family life

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.

These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.

What next?

If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.