Account Manager – Disrupt and Digital

What We Need

We are seeking a motivated and multi-skilled Account Manager to join TA Connections as we continue to grow. This role is the primary point of contact between TA Connections and our airline customers, ensuring strong relationships, effective support, and successful delivery of digital airline solutions.

We are looking for someone with experience in airline operations such as airport passenger services, ramp operations, or inflight cabin crew, ideally combined with account management experience.

How We Work

As an Account Manager, you will join a fast-paced, customer-facing team operating in a remote-first environment across London/EMEA (full remote).

We Will Set You Up For Success By Providing

• Company-issued equipment
• Formal remote onboarding and training
  
  

In This Role You Will Also

• Work from home as your primary base
• Attend client locations for onsite visits when required
• Travel occasionally for domestic and international customer engagements
  
  

Role Responsibilities

The responsibilities of the role will include:

• Serve as the primary point of contact between TA Connections and the customer
• Conduct weekly customer meetings to support issue management and open tickets
• Perform onsite client visits to strengthen customer relationships
• Coordinate change request estimates and customer invoicing for bespoke development
• Create monthly performance reports
• Work continuously within Jira for tracking support tickets, defects, and change requests
• Develop roadmap and upgrade plans in collaboration with product and development leads
• Build a deep understanding of customer rules, policies, and system configurations
• Support the rollout and implementation of new applications
• Deliver training on contracted solutions
• Plan and assist customers through application upgrades
• Provide functional input to future TA Connections product roadmap
• Identify upsell opportunities across features, integrations, and applications to grow revenue
  
  

Qualifications & Skills

Minimum Requirements

• 2–3 years’ experience with an airline, ground handler, or airline system provider

1–2 years in an Account Management role preferred

Exposure to software applications, ideally within the airline space

Understanding of the software development lifecycle

Ability to work independently and manage time efficiently

Preferred Qualifications

• Experience with Jira
• Passionate, creative, and collaborative person
• Self-motivated and proactive
• Flexible, driven, goal-oriented
• International passport with unrestricted travel
  
  

Our Company & Purpose

Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

Corpay is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;

Empowering our people to share their experiences and ideas through open forums and individual conversations; and

Valuing each person’s unique perspectives and individual contributions.

Embracing diversity enables our people to “make the difference” as Corpay and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.corpay.com or following Corpay on LinkedIn.

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.