Account Manager – eCommerce B2B2C

Hemel Hempstead, England, United Kingdom

7/18/2025

Do you want to work for some of the world’s leading audio brands? Become a part of the HARMAN team and get to work for JBL and Harman/Kardon.

By joining HARMAN, you'll dive headfirst into the exciting world of headphones, portable speakers, party boxes and other audio technologies, and contribute to the success of Harman Lifestyle EMEA business. The consumer audio industry is fast paced, fun and dynamic and we’re looking for someone who is proactive, loves to work with a lot of different stakeholders from all over the globe and has creative ideas.

You will join our Ecommerce department for the EMEA region, based in Amsterdam in the position of:

Account Manager – eCommerce B2B2C

A Career at HARMAN Lifestyle:

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.

• Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson and Revel.
• Unite your passion for audio innovation with high-tech product development.
• Create pitch-perfect, cutting-edge technology that elevates the listening experience.
  
  

About the Role:

As the Account Manager - eCommerce B2B2C, you will be co-responsible for driving sales growth, commercial strategy, and operational excellence across the EMEA region. Your primary focus will be on managing and optimizing key online sales partnerships for our Product Personalization category, ensuring a stable performance stream between bulk orders and B2C end consumers.

You will collaborate closely with the direct eCommerce team, regional headquarters, local account managers, and cross-functional teams to develop a harmonized sales and operational plan. Additionally, you will be responsible for fostering strong relationships with both internal and external key stakeholders, including (but not limited to) local sales teams, third-party printing partners, and digital marketing teams.

This role is essential in driving sales performance through promotional planning, product assortment optimization, marketing efficiencies, and data-driven decision-making. You will report to the eCommerce Manager B2B2C, with no direct reports.

What You Will Do:

• Collaborate with Customer Support and local Key Account Managers to manage and optimize Product Personalization sales through B2B partners and direct-to-consumer (DTC) channels.
• Oversee merchandising and promotional activities across multiple online platforms, ensuring a competitive and appealing product presentation.
• Develop sell-out-focused marketing strategies, aligning with both B2B partner objectives and direct consumer demand.
• Work closely with your manager and operations and demand planning teams to maintain product availability and inventory efficiency.
• Support forecasting and demand planning for B2B distribution and direct import models.
• Partner with merchandising and performance teams to enhance product visibility, conversion rates, and overall sales growth.
• Monitor and report on competitive market trends, identifying opportunities for growth and differentiation.
• Provide monthly performance reports, tracking key sales and marketing metrics to optimize eCommerce strategies.
  
  

What You Need to Be Successful:

• At least 3 years of experience in sales, business development, or eCommerce account management within the Consumer Electronics, high-tech, or FMCG industries.
• Strong knowledge of eCommerce B2B2C dynamics, including digital retail, and supply chain management.
• Experience managing B2B customers, distributors, or business partners across the EMEA region.
• Excellent communication skills in English (written and oral); additional languages are a plus.
• Proficiency in modern inventory and replenishment tools, as well as strong analytical skills using MS Office and eCommerce analytics platforms.
  
  

What Makes You Eligible:

• Be willing to travel up to 10-20%, domestic and international travel.
• Be willing to work in an office / home office in Amsterdam area.
  
  

What We Offer:

• A flexible work schedule where you will be able to work from home up to 40% and the remaining days in a fantastic new office at Houthavens, Amsterdam.
• You are going to work in an international team within a friendly global working atmosphere.
• HARMAN offers a diverse and inclusive work environment that fosters and encourages career development opportunities, professional training and competitive market base compensation plus a 13th month salary, 28 holidays per year.
• You will also receiv Introduction: A Career at HARMAN Corporate
  
  

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Corporate, you are integral to our company’s award-winning success.

• Enrich your managerial and organizational talents – from finance, quality, and supply chain to human resources, IT, sales, and strategy
• Augment your comprehensive skillset with expert training across decision-making, change management, leadership, and business development
• Obtain 360-degree support throughout your career life cycle, from early-stage to seasoned leader
  
  

About The Role

This strategic role is part of HARMAN's Cross Divisional Center of Excellence Team, focusing on global strategy and design for benefits, retirement, pension, and wellbeing policies and programs that promote a healthy environment and employee experience.

Reporting to VP HR, Global Rewards, the incumbent is responsible for overseeing HARMAN’s benefits philosophy, strategic design, policies and programs that are competitive, comprehensive and tailored to the diverse needs of HARMAN’s global workforce. This position not only ensures compliance and cost-effectiveness but also enhances HARMAN’s competitive edge in attracting and retaining top talent. This role requires a blend of expertise, strategic thinking, and leadership to navigate the complexities of global benefits and pensions successfully.

The incumbent will possess a strong curiosity about the industry, constantly seeking to understand and explore the latest trends and developments. They will have a wealth of experience in bringing best-in-class solutions to the table, demonstrating a proven track record of excellence and innovation.

What You Will Do

• Define and maintain HARMAN’s Global Benefits, retirement and well-being philosophy. Set the strategic direction and priorities for benefit offerings and ensure they support HARMAN’s long-term goals and reflect HARMAN’s commitment to employee well-being.
• Lead a global cross functional team to drive best practices and foster a culture of health and wellness.
• Collaborate extensively with the business and capability center in evaluating and implementing cost-effective solutions to deliver high-quality benefit programs across all HARMAN locations.
• Analyze current spending and optimize costs by leveraging purchase power without compromising the quality of benefits.
• Collaborate with the Finance team to ensure financial sustainability of all benefit initiatives.
• Ensure plans globally align with overarching benefits philosophy and strategy
• Build governance structures and operating guidelines
• Captures stakeholder feedback, analyzes performance data, and assesses methods to enhance processes, delivery, and employee experience practices, ensuring governance and consistency.
• Provides Global Benefits, Retirement and Well-being guidance, expertise and competitive insight to Division Rewards Leads, Human Resources partners and business leaders
• Manage relationships with vendors and brokers, ensuring maximum value and alignment with organizational objectives.
• Ensure compliance with local and international regulations and implement risk management strategies.
• Leverage technology to make better benefits decisions and conduct regular benchmarking/market analysis to ensure competitive, effective and fair benefits programs
• Integrates Global Benefits programs for Mergers & Acquisitions and bringing your subject matter expertise to support wider projects across the People team and beyond.
  
  

What You Need To Be Successful

• Minimum of 15 years of experience in global benefits managements with an in-depth knowledge of global benefits and pension regulations, best practices, and trends.
• Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree or relevant certification (e.g., CEBS) is preferred.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Excellent communication and interpersonal skills, with the ability to influence and build strong relationships across all levels of the organization.
• Creative thinking and a proactive approach to continuous improvement, employee experience and problem-solving.
• The ideal candidate will have significant experience managing global programs, interacting with global HR colleagues and leading teams and complex global projects
  
  

What Makes You Eligible

• Willingness to travel 20%, as required.
• Successfully complete a background investigation and drug screen as a condition of employment
  
  

What We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement
• “Be Brilliant” employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development
  
  

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!

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HARMAN is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training, and competitive compensation. (www.harman.com)