Job Title: Account Manager (Spanish and English speaking)
Location: London - Hybrid (2 days p/w in the office)
Who we are…
YOOBIC is an AI-powered frontline employee experience platform. Our mobile app gives business leaders and frontline teams the performance tools they need to communicate, learn, and work—all in one place. With streamlined communications, mobile learning, and digitized task management, YOOBIC drives operational excellence while drastically improving the frontline employee working experience. 350+ companies around the world including MattressFirm, Michaels, GameStop, Lacoste, Lidl, Boots, Peloton, Pret, Puma, and Vans trust YOOBIC to improve operational consistency and agility, get real-time visibility into multi-location business execution, and improve customer experience. To learn more about YOOBIC, visit www.yoobic.com or follow us on LinkedIn
What we are looking for...
- Native / bilingual proficiency in Spanish.
- Demonstrated expertise in strategy development, process optimisation, and technology implementation specific to the retail industry.
- Strong familiarity with retail operations, frontline employee engagement, and in-store execution strategies.
- Proven track record of managing customer relationships, including navigating complex organisational structure.
- Ability to collaborate with cross-functional teams and influence stakeholders at all organisational levels.
- A deep understanding of current and emerging trends in retail technology and communications platformsStrong ability to consult and articulate business metrics that demonstrate the impact of key initiatives.
- Exceptional organisational and time-management skills, with the ability to manage multiple priorities and stakeholders simultaneously
- Excellent communication and interpersonal skills, with a collaborative mindset and customer-focused approacch
What you'll do…
As an Account Manager YOOBIC, you will play a pivotal role in ensuring our customers realise the full value of the YOOBIC platform. This includes consulting with customers to understand the ROI and value metrics delivered by our software, navigating complex retail organisation structures, and building strong, lasting relationships with multiple stakeholders. Your focus will be on driving customer success, retention, and renewals while showcasing the tangible impact of YOOBIC’s solutions.
Key Responsibilities include:
Customer Consulting and Value Delivery:
- Collaborate with customers to identify key ROI and value metrics enabled by YOOBIC’s software
- Provide tailored consulting services to better align YOOBIC’s solutions with customer goals and challenges
- Develop strategies and programs to ensure customers fully leverage the YOOBIC platform to maximise their operational efficiency and business outcomes
Stakeholder Management:
- Build and maintain relationships with multiple client stakeholders across complex retail organisations, including executive level stakeholders
- Navigate retail organisational structures to effectively address and resolve challenges, ensuring alignment and collaboration across all levels
- Act as the primary point of contact for key accounts, ensuring consistent and proactive communication
Renewal Strategy and Execution:
- Identify customers up for renewal and develop customised plans to secure their continued partnership
- Work closely with the Customer Success and Sales teams to mitigate risks and optimise renewal opportunities well before contract expiration
- Negotiate renewal agreements, ensuring customers have a seamless and positive experience
- Forecasting and Reporting
- Deliver accurate and timely renewal forecasts on a weekly, monthly, and quarterly basis
- Maintain up-to-date CRM records to track renewal activities and ensure data accuracy
- Analyse trends in customer behaviour to refine renewal strategies and identify growth opportunities
Risk Mitigation:
- Proactively identify and address at-risk accounts by understanding customer challenges and delivering timely solutions
- Gather and analyse customer feedback to drive continuous improvement and enhance customer satisfaction
Process Optimisation
- Identify opportunities to improve internal workflows and processes for greater efficiency and productivity
- Monitor and manage key performance indicators (KPIs) to evaluate and optimise team performance.
What you have...
- 5-7 years of professional experience consulting within retail
- Native / bilingual proficiency in Spanish
- Ability to collaborate with cross-functional teams and influence stakeholders at all organisational levels
- A deep understanding of current and emerging trends in retail technology and communications platformsStrong ability to consult and articulate business metrics that demonstrate the impact of key initiatives
- Exceptional organisational and time-management skills, with the ability to manage multiple priorities and stakeholders simultaneously
- Excellent communication and interpersonal skills, with a collaborative mindset and customer-focused approach.
What we offer...
- A dynamic and innovative work environment with opportunities for personal and professional growth
- The chance to work with leading retail brands and contribute to transforming their operations
- A competitive compensation package and comprehensive benefits
- A supportive and inclusive company culture that values and rewards your contributions
- Hybrid Working (2 days per week in the London office)
- 33 days annual leave (including bank holidays)
- Scottish Widow Pension scheme
- Vitality medical coverage - Including primary care, hospital care and additional mental health coverage
- Simplyhealth cash plan (includes dental and vision coverage)
- Healthy Mind
- EAPShort Term and Long Term disability coverage
- Life Assurance
- Critical Illness coverage
- Enhanced parental leave
- Team events including weekly breakfast, gourmet lunches and lots of social events
- Weekly free online HIIT sessions + gym discounts
- Regular training and coaching to make you even better in your role
We are an equal opportunity employer that values diversity and inclusion. We are committed to equal employment opportunities and we want to ensure that our recruitment process is accessible to everyone. If you have a disability or additional need that requires reasonable accommodations during the process please do not hesitate to let us know. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
