Account Manager Team Lead
Company
Location
London, England, United Kingdom
Posted At
8/21/2025
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Description
CFP Energy Ltd. London, Greater London, United Kingdom Full Time Reference:
- Support the Customer Experience Manager in overseeing the operations of the department.
- Report on key team metrics (billed values, debt, portfolio health, performance) to the wider business.
- Adapt and make necessary changes within the team to align with evolving business needs.
- Conduct regular 1-2-1s and manage the team's objectives.
- Participate in the recruitment process for new team members.
- Manage the morale, motivation, and performance of the team.
- Oversee and manage the allocation of new customers within the portfolio.
- Communicate key business updates, including system changes and process updates, to both internal teams and external parties.
- Act as an escalation point for internal teams and external stakeholders.
- Coach team members to improve the quality of conversations with customers; side-by-side calls and email observation to promote First Contact Resolution for customers.
- Preferred experience in the energy industry, particularly with commercial supply contracts.
- Proficient in MS Office, including Excel and PowerPoint.
- Exceptional attention to detail.
- Strong problem-solving and resolution skills.
- Numerate, with strong analytical capabilities.
- Previous experience in managing and leading a team.
- Excellent verbal and written communication skills.
- Ability to prioritize and manage both your own workload and that of others.
- 25 days annual leave in addition to Bank holidays.
- Discretionary commission/bonus scheme.
- Hybrid working pattern; 3 days a week in the office, 2 days remote.
- Company pension scheme.
- Life and medical insurance, and eyecare scheme.
- Employee Assistance Program.
- Cycle to work scheme.
- Family-friendly policies.
- Recruit and Reward scheme.
- Access to perk-box benefits package
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