Ready to make an impact and build lasting client relationships?
At Ground Control, we’re not just about meeting targets — we’re about creating real connections with our clients and helping them thrive. If you’re a customer service or office professional with a passion for relationship-building, this is your opportunity to take your career to the next level in a role that’s both rewarding and dynamic!
What You’ll Do:
- The Client Services Account Manager Team Leader is responsible for creating meaningful relationships with clients, ensuring the relationship is well nurtured and resolving any issues that may arise. The Account Manager will be responsible for reviewing contract profitability and applying uplifts where needed to ensure the contract remains sustainable, reporting on trends where necessary. They are also responsible for the management of staff within their delegated team, monitoring performance to ensure the smooth operations and high performance of the Client Services department.
What We’re Looking For:
- Maintain regular client contact and resolve issues proactively
Attend key meetings, business reviews, and KIT calls
- Ensure timely, accurate quote delivery and portal uploads
- Drive revenue through lead identification and collaboration with Business Development
- Own and manage client account plans with the Customer Experience Manager
- Handle PPM renewals, contract reviews, pricing, and purchase orders
- Analyse KPIs and Power BI reports to identify trends and improve service
- Improve quote conversion and manage client-specific projects
- Keep client documentation accurate in coordination with Front Line Support
- Manage team performance, appraisals, absences, and recruitment
- Own team KPIs and restructure teams to meet service expectations
Why You’ll Love It Here:
- Work in a dynamic, supportive office in Billericay, with three days a week in the office to foster collaboration, innovation, and relationship-building.
- Flexibility and Growth: While we’re all about client success, we’re equally passionate about helping YOU grow and thrive with opportunities for training and advancement.
- A Focused, Client-Centric Role: Take pride in directly impacting client satisfaction, solving problems, and generating meaningful results.
Why join us:
Career Development Focus: We’re committed to supporting your professional growth with clear career paths, training, and tailored development programs, including our GC Leadership Academy, job specific accreditations and higher education opportunities.
Exciting Growth Opportunities: Be part of a rapidly growing company with a dynamic team and expanding client base.
Collaborative Environment: Work in a supportive, engaging, and innovative culture where your contributions are valued.
Competitive Package: Enjoy a competitive salary and benefits package, along with flexible working options, including:
23 days holiday, Increasing with length of service + bank holidays
Yearly bonus scheme & Share options
Robust pension scheme
Medigold employee support, Free Flu Jabs, Online private GP Service
Free or subsidised national gym memberships
Employee Recognition Scheme
2 personal choice volunteering days
Ground Control
Ground Control is a UK-based grounds maintenance company powered by the latest technology. Since launching in 1973, Ground Control has grown rapidly and now provides full national coverage for our customers across the UK and Ireland.
We deliver a range of services, including grounds maintenance, winter gritting, landscape construction, design, arboriculture, electric vehicle charging point installation to more than 50,000 commercial properties across the UK.
If you are looking to invest in your future with a business that puts people at the centre of everything, click the apply now button below to speak to a member of our team.
How to Apply:
We’d love to hear from you! To make an application, click on the Apply Now button below to send us your CV. Join us and become a key player in a thriving, forward-thinking company!
#INDHP
Equal Opportunities Statement
At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives.
We are proud to be an equal opportunities employer and do not discriminate based on age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic. We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and beyond.
