Account Retention Sales Advisor
Company
Location
Peterborough, England, United Kingdom
Posted At
7/24/2025
Advertise with us by contacting: [email protected]
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Description
Role: Account Retention Sales Advisor
Location: Peterborough
Salary: £25,292 (34 hours per week, Monday to Friday, office hours)
At Royal Mail, we’re passionate about delivering a first-class service, and that begins with our people. As a result of sustained growth, we’re looking for an engaging and driven Account Retention Sales Advisor to join our Inside Sales team and help grow long-term relationships with our valued business customers.
In the role you will focus on retaining and developing customer accounts, identifying opportunities to increase revenue and improve customer relationships. You’ll proactively manage communications across phone, email and digital channels, ensuring every interaction is professional, informative, and tailored to the customer’s needs.
You’ll also play a key part in delivering sales campaigns, supporting proposal and pitch development, and accurately maintaining our CRM to capture sales activity. Whether managing inbound enquiries or making outbound calls, your goal is to provide outstanding service while hitting key revenue and performance targets.
The Role
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Location: Peterborough
Salary: £25,292 (34 hours per week, Monday to Friday, office hours)
At Royal Mail, we’re passionate about delivering a first-class service, and that begins with our people. As a result of sustained growth, we’re looking for an engaging and driven Account Retention Sales Advisor to join our Inside Sales team and help grow long-term relationships with our valued business customers.
In the role you will focus on retaining and developing customer accounts, identifying opportunities to increase revenue and improve customer relationships. You’ll proactively manage communications across phone, email and digital channels, ensuring every interaction is professional, informative, and tailored to the customer’s needs.
You’ll also play a key part in delivering sales campaigns, supporting proposal and pitch development, and accurately maintaining our CRM to capture sales activity. Whether managing inbound enquiries or making outbound calls, your goal is to provide outstanding service while hitting key revenue and performance targets.
The Role
- You will proactively retain and grow existing accounts through tailored outreach
- Understand customer needs and match them with Royal Mail products and solutions
- Use CRM systems to manage contacts, opportunities, and reporting
- Maintain clear communication with internal teams to support customer delivery
- Comply with regulatory standards and uphold ethical sales practices
- Strong verbal and written communication skills
- Persuasive and customer-focused with a positive attitude
- Comfortable using digital tools, CRM systems, and standard business software
- Empathy, adaptability, and a high level of self-motivation
- Some experience in sales, retail, or customer service is a plus, but not essential for the right person
- Starting salary of £25,292 (with overtime possible) rising with service
- Leading pension scheme
- 22.5 days a year holiday (plus bank holidays) rising with service
- Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
- Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills
- Supportive and generous company sick pay
- Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone!
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Advertise with us by contacting: [email protected]
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