Accounts Receivables & Cash Advisor

Please note this role will close at 00.01 on the Sunday 14 December so we advise making your application by midnight on the Saturday 13 December.

About Ofcom

Ofcom is the regulator for the communications services that we use and rely on each day. We make sure people get the best from their broadband, home phone and mobile services, as well as keeping an eye on TV and radio.

Our culture is clear – we live by our values: Empowerment; Excellence; Collaboration; Agility and Respect. These define how we work to deliver our purpose, now and in the future. The behaviours which support these values set the path for a fully inclusive and innovative culture at Ofcom.

We focus not only on what we do, but how we do it. We pride ourselves on being an organisation of people who genuinely care about helping others.

About the Team

The Finance Operations team plays a key role in supporting the services provided by the Finance team. Comprising the Receivables & Cash Management team and the Payables & Expenses team, the group is currently focused on enhancing systems and processes to drive efficiency and accuracy. Both teams manage large volumes of daily transactions while meeting strict deadlines and contributing to monthly reporting requirements. Joining this team offers the opportunity to be part of critical operational improvements and gain exposure to dynamic finance functions.

Purpose of the Role

The role focuses on minimising debt and maximising cash flow through efficient credit control and timely, accurate invoicing. It also involves analysing financial data to identify opportunities for process improvements, drive efficiency, and implement impactful changes. Additionally, the role requires exceptional collaboration, networking, and relationship-building skills to foster trust, promote teamwork, and ensure seamless coordination with internal and external stakeholders, contributing to organisational growth and shared success.

Your key responsibilities

• Promote an environment that encourages continuous improvement and constructive feedback to enhance processes and ways of working. Proactively drive and support implementation of changes with a growth-orientated mindset.
• Monitor Accounts Receivables, Remittance & Payments mailboxes daily to ensure that all queries are addressed within agreed service levels. Save any related documents to the relevant customer account within Workday for accurate record-keeping.
• Process daily bank statement to accurately identify and allocate receipts and payments. Investigate and resolve any discrepancies or unallocated transactions promptly to maintain accurate financial records.
• Ensure annual billing, involving a high volume of invoices, is completed accurately and efficiently. This requires meticulous diligence, strong organizational skills, and effective collaboration with wider business teams to gather all necessary information.
• Maintain a regular invoice schedule that specifies which invoices to raise and when, ensuring timely distribution to stakeholders. This process guarantees all invoices are raised on schedule, supporting consistent income flow to the business.
• Process manual ad hoc invoice requests daily from emails to the AR inbox, ensuring all required information is provided, necessary approvals are obtained, and supporting documentation is accurate and complete.
• Ensure the collection of sales ledger balances in accordance with Ofcom's terms and conditions, working with the licensing teams. This includes credit control tasks such as chasing debt via email, phone, and emails, completing dunning, and managing Geo numbering letters.
• Prepare invoice adjustments/write offs/refunds with complete and accurate documentation for all customers ensuring the necessary approvals are obtained.
• Investigate any on account, unapplied credits, and unknown receipts to ensure all funds are allocated without delay. This is crucial as it integrates with licencing systems, and any delays or inaccuracies in matching could impact the timely issuance of customer licenses.
• Ensure all daily and weekly key activities are completed accurately and on time with relevant KPI’s updated to reflect progress and performance effectively.
• Complete and provide all monthly reports and reconciliations (e.g., HR secondment tracker) to the Receivables & Cash Manager within the monthly timetable. Circulate aged debt reports to relevant licensing teams.
• Perform additional ad hoc duties as advised, such as opening post and processing cheque.

The skills, knowledge and experience you will need for success

• Experience in managing accounts receivables and cash process, including handling high volumes of transactions, ensuring timely invoicing, resolving queries, and maintaining accurate financial records.
• Proficient working knowledge of the key systems, including Workday (sales ledger and cash management) or similar finance systems, as well as Excel, Outlook and MS Word.
• Solid foundation in finance knowledge, including a clear understanding of debits, credits, and reconciliations.
• Committed to promoting Ofcom's core values of excellence, agility, empowerment, collaborations and respect.
• Embraces opportunities to gain experience and develop new skills in a dynamic finance environment.
• Formal qualifications are not essential for this role but are welcomed. A background in finance, accounting or relevant field would be beneficial.
• Owning Accountabilities: Ability to independently organise, plan and prioritise own workload, demonstrating effective time management and reliable judgement to address balancing conflicting priorities. Takes ownership of queries, proactively investigating and resolving issues, rather than deferring to others, to ensure efficient outcomes.
• Building Solutions: Strong analytical skills, with the ability to interpret data, draw evidence-based conclusions and provide insightful recommendations. Demonstrates strong desire to learn and a commitment to improving and streamlining processes for continuous improvement. Strong attention to details, with the ability to identify and rectify errors in financial documents.
• Forming Relationships: Ability to establish and nurture effective relationships both internally and externally, encouraging collaboration and ensuring productive communication that leads to mutually beneficial outcomes.
• Articulating Ideas: Ability to communicate technical and professional information clearly and effectively to diverse audiences.
• Executing Plans: Ability to meet expectations and complete tasks effectively within agreed timeframes, while accommodating diverse needs and working styles.

Inclusivity Statement

Ofcom has a clear mission: to make communications work for everyone. To be able to deliver on this, we want our organisation to reflect the diversity of background, experience, upbringing and thought that exists across the UK. We aim to recruit from the widest pool of candidates possible – no matter your social background, age, ethnicity, sexual orientation, gender, or disability. We also warmly welcome applicants who are returning to the workforce after a break – for whatever reason. If you have taken time away and are ready to rejoin, we look forward to reviewing your application.

Where positions are listed as full-time, we remain open to reduced hours, part-time arrangements, job shares, and other flexible working options. From day one, we champion flexible work arrangements to accommodate individual needs. You can read more about our Rewards, Benefits and Well-being on our careers page.

Our recruitment processes prioritise accessibility and inclusivity. If you need adjustments, information in an alternative format, or prefer to apply in a different way, please contact us at resourcing@ofcom.org.uk or call 0330 912 1378.

As a Disability Confident Leader, we offer interviews to disabled applicants who meet essential criteria for advertised roles. Learn more about this scheme here. https://careers.ofcom.org.uk/careers/how-we-hire/