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Job Overview
A new, exciting opportunity is available working in the Acute Medical Unit at Southmead Hospital. We are looking for an enthusiastic, confident, reliable and competent individual who wishes to work in a very busy, yet rewarding role based in the centre of our Acute Medical Unit.
The successful candidate will work collaboratively with the Nurse in charge and Consultant in charge of the Acute Medical Unit to facilitate the smooth operational running of the department, interfacing with the site team, Divisions, Trust wide and external NHS teams to achieve this.
Main duties of the job
The Patient Flow Co-ordinator will be responsible for collating and organising all data pertinent to the operational running of the department inclusive of ensuring the accurate and timely provision of information to be shared internally and externally and therefore informing decision making.
The successful candidate will have previously developed IT skills inc. proficiency in Word, Excel, and excellent communication skills and will be familiar with the operational demands and performance metrics that the Acute Medical Unit report against.
Working for our organisation
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Job Summary
Detailed job description and main responsibilities
The post holder will provide a comprehensive, high quality and professional administration service to support the Acute Medical Unit.
The successful candidate will have a key role in chasing up the management of patients against the 4 hour target within the Emergency Zone and will act as a point of contact for the team providing diplomacy and tact when necessary, assisting in alleviating the daily demands placed on the team. These will include managing calls from the wards and visitors, logging departmental data and playing a key role in capturing actions when the hospital is in a high state of escalation.
They will assist in the operational escalation process by providing administrative support in emergency zone huddles, noting actions and providing the necessary site information.
Person specification
Education/Training/Qualifications
Essential criteria
- GCSE level or equivalent experience
Work Experience
Essential criteria
- IT Systems – PAS, ICE, FLOW ®, Lorenzo
- Microsoft Excel, Word & Information Databases
- Working with multi-disciplinary teams
- Working in a busy and demanding environment
Knowledge/Skills/Abilities
Essential criteria
- Excellent Microsoft Excel & Word skills
- Able to interpret and develop Excel databases
- Excellent numeracy skills
- Excellent time management skills
- Conflict resolution & Problem solving
- Good verbal and written communication skills
Desirable criteria
- Minute Taking skills / Short Hand
Personal Qualities/Special Circumstances
Essential criteria
- A ‘can-do’ and proactive attitude
- Resilient
- Able to apply tack and diplomacy in the working environment
- Able to work against tight timescales under pressure.
Other
Essential criteria
- Able to work flexibly across days and potentially into late evenings.
If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.
