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Health Hero brings together human expertise and digital convenience to deliver first class digital integrated healthcare. We are leaders in our market, have excellent patient feedback and great CQC ratings. We also focus on making practice more perfect for our clinicians - from working to solve capacity challenges with smart triage technology, minimising administrative burdens and by providing exciting new opportunities clinicians.
We have an exciting opportunity for a full-time ADHD Patient Administrator, based in our Bracknell office, to join us providing digital assistance and administrative support to patients accessing our new Adult ADHD Assessment and Treatment Service!
You Will Be
- Providing customer support for patients accessing ADHD treatment and navigating digital platforms
- Managing patient contact and organising appointments
- Carefully tracking the completion of patient records and escalating patient concerns
- Collating and formatting psychiatric reports for distribution
- Generating quality metric reports for service evaluation
Please note that as our operation runs around the clock, 365 days/year, you'll need to bring a flexible approach to working hours as our rolling shift patterns include morning, days, evening, weekends and Bank Holidays.
Requirements
You must:
- Be an experienced administrator ideally within the healthcare sector/working in mental health.
- Be able to start within 2 weeks of the offer.
- Have strong written and spoken English language skills.
- Have strong customer service and computer skills.
- Have strong organisational skills and attention to detail.
- You will be able to work in our Bracknell office.
Benefits
Benefits
- You will receive ongoing training and support
- Company Pension scheme
- Access to HealthHero healthcare services, including Private 24/7 GP service and Employee Assistance Programme
- 20 days holiday +8 days bank holiday
- Free parking
We reserve the right to close this vacancy early if we receive sufficient applications. For this reason, please submit your application at your soonest convenience.
Diversity and inclusion
Our Talent team work hard to remove all biases within the recruitment process, this includes unconscious bias decoded job adverts, unconscious bias interview training for all interviewers and working hard to get a gender balance interview panel.
We welcome applications from all sections of the community as an Equal Opportunities employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please just let us know.
