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About Us
Psicon is a specialist neurodevelopmental service working both privately and with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Assessments are carried out by our team of associate clinicians from a range of clinical backgrounds, in satellite clinics across the country and remotely. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.
About The Role
The role is based in the centre of
Canterbury, Kent (Please note there is no onsite parking). We operate a 7 days a week service with the core working week for this role
Monday-Friday, hours are
09:00-17:00 (30 minute break) with
4 days in office /1 day WFH (37.5h contract). Candidates will also be asked to work approx. 1 weekend day every 4 weeks, to provide "on call" management support to the weekend teams.
The Service Manager is a key leadership position responsible for overseeing daily operations, managing teams, and ensuring service delivery meets quality and performance standards across PMI and Private functions within the ADHD Service. This role involves line management, performance reviews, workflow oversight, and process improvement. The Service Manager also plays a vital role in communication, stakeholder engagement, and capacity planning to ensure services run efficiently and effectively. Strong leadership, strategic thinking, data driven decision making, and the ability to foster a high-performing team culture are essential to success in this role.
Principle duties and responsibilities will include but not limited to:
- Lead and manage service operations, ensuring alignment with organisational goals, contract requirements, and clinical quality standards.
- Provide effective line management to team leads, senior administrators, and administrators.
- Oversee all operational activity and task workflows across the service.
- Monitor KPIs, audit outcomes, service targets, incident logs, and quality indicators, report findings to the Head of Operations and Directors.
- Collaborate with the Client Experience and Quality teams to review service feedback, investigate complaints and incidents, and identify and implement Corrective and Preventative Actions (CAPAs).
- Work with the Head of Operations, and wider clinical logistics teams to ensure clinician capacity meets service demand.
- Act as a key point of contact for external stakeholders, ensuring timely and professional responses to service-level queries.
- Share critical updates and communications throughout the service to ensure alignment and transparency.
Person Specification
- Proven leadership experience in a target-driven operational environment.
- Experience in private or NHS healthcare systems desirable.
- Experience managing teams of 20+ employees.
- Ability to collate, analyse, and present data for decision-making and performance tracking.
- Excellent verbal and written communication skills, aligned with Psicon’s core values.
- Ability to think strategically while managing operational detail.
- Demonstrated ability to lead and motivate a team towards productivity.
- Professional confidence when working with internal and external stakeholders.
- Willingness to escalate concerns where KPIs/targets are at risk.
Working at Psicon
We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals of;
- The best possible customer service.
- The most efficient and effective clinical work.
- A thriving and engaged workforce.
- A truly inclusive organisation.
Benefits Include
- Enhanced annual leave of 32 days a year (inclusive of bank holidays).
- Flexible annual leave scheme providing the ability to buy or sell back additional days.
- Well-being days.
- Pension scheme (with the option of enhancing via salary sacrifice).
- Cycle to work scheme.
- Birthday lie in.
- Free breakfast, including 'pastry Mondays'.
- Funded social events.
- Staff well-being bursary scheme.
Additional Information / Contacting Us
- For further information please email [email protected] or call the Psicon Recruitment Team on 01227 202155 for more information.
- Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will do our best to support you.
- Please note, Psicon operate a ‘safer recruitment’ policy and will require candidates to undergo full referencing (covering a 3-year period), an enhanced DBS check, provide evidence of up-to-date mandatory training, the right to live and work in the UK.
